# \#friendly-fraud **URL:** https://sellersasksellers.com/tag/friendly-fraud/47.md [Latest](https://sellersasksellers.com/latest.md) · [Categories](https://sellersasksellers.com/categories.md) · [Tags](https://sellersasksellers.com/tags.md) --- ## [Chain Store Age | Returns affect online purchase behavior – here’s how](https://sellersasksellers.com/t/chain-store-age-returns-affect-online-purchase-behavior-here-s-how/7538)
**Author:** [@papy](https://sellersasksellers.com/u/papy)\ **Replies:** 10\ **Last updated:** [September 14, 2026, 1:51am UTC](https://sellersasksellers.com/t/chain-store-age-returns-affect-online-purchase-behavior-here-s-how/7538 "2026-09-14T01:51:31Z")
Two points especially struck me: Retailers are also concerned about alienating shoppers if they crack down too hard on return fraud. Fifty-seven percent are concerned about social media or public backlash if they tig… --- ## [Ah yes the scammer buyer going by the Scammer play book.](https://sellersasksellers.com/t/ah-yes-the-scammer-buyer-going-by-the-scammer-play-book/6715)
**Author:** [@Thelunatick](https://sellersasksellers.com/u/Thelunatick)\ **Replies:** 29\ **Last updated:** [September 14, 2026, 1:46am UTC](https://sellersasksellers.com/t/ah-yes-the-scammer-buyer-going-by-the-scammer-play-book/6715 "2026-09-14T01:46:46Z")
First red flag. Shipping not to a name but to a Freight forwarder Number I laughed when I got this message: Hello. I placed an order securely from your store. I purchased this product and plan to give it to my cousi… --- ## [Customer product returns abuse on Amazon](https://sellersasksellers.com/t/customer-product-returns-abuse-on-amazon/7534)
**Author:** [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Replies:** 6\ **Last updated:** [September 12, 2026, 6:27pm UTC](https://sellersasksellers.com/t/customer-product-returns-abuse-on-amazon/7534 "2026-09-12T18:27:41Z")
They eventually block you from returns. mod edit: copied @SellerFeller quote into @Amazon\_Seller reply --- ## [Amazon sues over alleged $4 million scheme tied to fake refunds](https://sellersasksellers.com/t/amazon-sues-over-alleged-4-million-scheme-tied-to-fake-refunds/7119)
**Author:** [@MissMeliss](https://sellersasksellers.com/u/MissMeliss)\ **Replies:** 4\ **Last updated:** [April 25, 2026, 5:31pm UTC](https://sellersasksellers.com/t/amazon-sues-over-alleged-4-million-scheme-tied-to-fake-refunds/7119 "2026-04-25T17:31:32Z")
Amazon sues over alleged $4 million scheme tied to fake refunds SEATTLE — Amazon filed a federal lawsuit Tuesday in Seattle accusing a group using the name RBK of getting more than $4 million in refunds for products th… --- ## [If the porch pirate missed his opportunity upon delivery....](https://sellersasksellers.com/t/if-the-porch-pirate-missed-his-opportunity-upon-delivery/6645)
**Author:** [@wadeorcas](https://sellersasksellers.com/u/wadeorcas)\ **Replies:** 2\ **Last updated:** [October 28, 2025, 9:26pm UTC](https://sellersasksellers.com/t/if-the-porch-pirate-missed-his-opportunity-upon-delivery/6645 "2025-10-28T21:26:40Z")
https://www.thestreet.com/retail/amazon-quietly-makes-a-major-move-to-help-get-your-money-back-faster Only downside for the pirate is the product will probably be used, another product altogether, or just a rock. --- ## [\[Modern Retail\] ‘We were getting crushed’: Brands cut back on free online returns to offset tariff costs](https://sellersasksellers.com/t/modern-retail-we-were-getting-crushed-brands-cut-back-on-free-online-returns-to-offset-tariff-costs/6630)
**Author:** [@papy](https://sellersasksellers.com/u/papy)\ **Replies:** 16\ **Last updated:** [October 27, 2025, 4:34am UTC](https://sellersasksellers.com/t/modern-retail-we-were-getting-crushed-brands-cut-back-on-free-online-returns-to-offset-tariff-costs/6630 "2025-10-27T04:34:08Z")
Free online returns have long been a customer expectation, but tariffs and rising costs on everything from raw materials to shipping are forcing brands to rethink that model. Return fraud has also become more common, pu… --- ## [Some customers make online selling extremely difficult if you don't know the sites policies.](https://sellersasksellers.com/t/some-customers-make-online-selling-extremely-difficult-if-you-dont-know-the-sites-policies/6512)
**Author:** [@Haegan2005](https://sellersasksellers.com/u/Haegan2005)\ **Replies:** 5\ **Last updated:** [September 16, 2025, 2:41am UTC](https://sellersasksellers.com/t/some-customers-make-online-selling-extremely-difficult-if-you-dont-know-the-sites-policies/6512 "2025-09-16T02:41:12Z")
Please tell me how to deal with complainers. I only saw this today. My heart hurts for this seller, dealing with this. --- ## [\[Business Insider\] America is turning into a nation of return fraudsters](https://sellersasksellers.com/t/business-insider-america-is-turning-into-a-nation-of-return-fraudsters/6312)
**Author:** [@rms](https://sellersasksellers.com/u/rms)\ **Replies:** 11\ **Last updated:** [July 22, 2025, 9:51pm UTC](https://sellersasksellers.com/t/business-insider-america-is-turning-into-a-nation-of-return-fraudsters/6312 "2025-07-22T21:51:14Z")
A recent report from Appriss Retail and Deloitte found that the total value of merchandise returned in the US reached $685 billion in 2024. Fifteen percent of that — $103 billion — was fraudulent, the report said, mean… --- ## [\[CNBC\] How Amazon’s Broken Returns Process Is Driving Sellers To Leave Amazon](https://sellersasksellers.com/t/cnbc-how-amazon-s-broken-returns-process-is-driving-sellers-to-leave-amazon/6196)
**Author:** [@jml](https://sellersasksellers.com/u/jml)\ **Replies:** 5\ **Last updated:** [June 23, 2025, 7:59pm UTC](https://sellersasksellers.com/t/cnbc-how-amazon-s-broken-returns-process-is-driving-sellers-to-leave-amazon/6196 "2025-06-23T19:59:36Z")
Just came across this on YT. Amazon’s return problem is not a new topic, but I’m honestly thankful for any media exposure. --- ## [\[Financial Post\] Amazon gives refunds for years-old returns](https://sellersasksellers.com/t/financial-post-amazon-gives-refunds-for-years-old-returns/6064)
**Author:** [@Pepper\_Thine\_Angus](https://sellersasksellers.com/u/Pepper_Thine_Angus)\ **Replies:** 6\ **Last updated:** [May 22, 2025, 9:53pm UTC](https://sellersasksellers.com/t/financial-post-amazon-gives-refunds-for-years-old-returns/6064 "2025-05-22T21:53:31Z")
--- ## [Orders you know are going to be an issue before you even ship them.](https://sellersasksellers.com/t/orders-you-know-are-going-to-be-an-issue-before-you-even-ship-them/5958)
**Author:** [@Thelunatick](https://sellersasksellers.com/u/Thelunatick)\ **Replies:** 13\ **Last updated:** [May 7, 2025, 7:07pm UTC](https://sellersasksellers.com/t/orders-you-know-are-going-to-be-an-issue-before-you-even-ship-them/5958 "2025-05-07T19:07:00Z")
Have you ever seen an order and just know it’s going to be an issue before you even ship it? There just seem to be some triggers that say “this is going to be returned or lost” Last one ordered 2 weeks ago, ordered 2 … --- ## [\[Axios\] Why the rich love digital shoplifting](https://sellersasksellers.com/t/axios-why-the-rich-love-digital-shoplifting/5484)
**Author:** [@papy](https://sellersasksellers.com/u/papy)\ **Replies:** 29\ **Last updated:** [February 1, 2025, 1:35pm UTC](https://sellersasksellers.com/t/axios-why-the-rich-love-digital-shoplifting/5484 "2025-02-01T13:35:58Z")
Ignore the clickbait headline… The real story is the admitted prevalence of “first-party fraud”, especially amongst younger adults (ages ~18 to ~42). In a new survey, 55% of Gen Z and 49% of Millennials earning more th… --- ## [Some Amazon moderators DO mean well](https://sellersasksellers.com/t/some-amazon-moderators-do-mean-well/3458)
**Author:** [@booknut7](https://sellersasksellers.com/u/booknut7)\ **Replies:** 6\ **Last updated:** [October 22, 2024, 5:39am UTC](https://sellersasksellers.com/t/some-amazon-moderators-do-mean-well/3458 "2024-10-22T05:39:51Z")
Today’s chuckle, I don’t think Ricardo is a bot. :smile: Trying to get scammed by customer (amazon.com) --- ## [\[CNBC\] Refund fraud schemes promoted on TikTok, Telegram are costing Amazon and other retailers billions of dollars](https://sellersasksellers.com/t/cnbc-refund-fraud-schemes-promoted-on-tiktok-telegram-are-costing-amazon-and-other-retailers-billions-of-dollars/3632)
**Author:** [@Pepper\_Thine\_Angus](https://sellersasksellers.com/u/Pepper_Thine_Angus)\ **Replies:** 13\ **Last updated:** [September 17, 2024, 3:07am UTC](https://sellersasksellers.com/t/cnbc-refund-fraud-schemes-promoted-on-tiktok-telegram-are-costing-amazon-and-other-retailers-billions-of-dollars/3632 "2024-09-17T03:07:04Z")
Just before midnight on May 4, 2023, police were called to an Amazon warehouse in Chattanooga, Tennessee, to investigate a reported theft. They were met by a loss prevention employee, who directed them to a warehouse … --- ## [Revenge](https://sellersasksellers.com/t/revenge/4344)
**Author:** [@anon8238764](https://sellersasksellers.com/u/anon8238764)\ **Replies:** 10\ **Last updated:** [July 26, 2024, 8:08pm UTC](https://sellersasksellers.com/t/revenge/4344 "2024-07-26T20:08:13Z")
SO I had a buyer purchase a rarish out-of-print audio CD. I won’t mention which marketplace. Anyway, they claimed the new/sealed CD was crushed due to the extremely poor packaging, blah blah blah (I get overseas buyers… --- ## [Spike in Returns?](https://sellersasksellers.com/t/spike-in-returns/4272)
**Author:** [@BennyMac](https://sellersasksellers.com/u/BennyMac)\ **Replies:** 8\ **Last updated:** [June 28, 2024, 6:33pm UTC](https://sellersasksellers.com/t/spike-in-returns/4272 "2024-06-28T18:33:04Z")
Seems like this happened last June, seems like a spike in Buyer Remorse returns this month… lots of “item arrived late” reasons although they were delivered on-time. FBM. My return rate is typically 1-1.5%, it’s aroun… --- ## [Options for dealing with chargeback abuse?](https://sellersasksellers.com/t/options-for-dealing-with-chargeback-abuse/4262)
**Author:** [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Replies:** 9\ **Last updated:** [June 26, 2024, 6:09pm UTC](https://sellersasksellers.com/t/options-for-dealing-with-chargeback-abuse/4262 "2024-06-26T18:09:27Z")
Over the past 5 weeks or so, a buyer placed 5 orders for the same item, totaling 7 items at about $100 a piece. The orders were FBM, shipped on or before the ship by date, and all delivered well before the delivery deadl… --- ## [\[Justice.Gov\] Five sisters indicted for defrauding retailer’s return program](https://sellersasksellers.com/t/justice-gov-five-sisters-indicted-for-defrauding-retailer-s-return-program/4204)
**Author:** [@rms](https://sellersasksellers.com/u/rms)\ **Replies:** 15\ **Last updated:** [June 18, 2024, 10:44pm UTC](https://sellersasksellers.com/t/justice-gov-five-sisters-indicted-for-defrauding-retailer-s-return-program/4204 "2024-06-18T22:44:42Z")
The five allegedly exploited a “Fast-Track Returns” policy whereby they scanned a return label at a post office to get a gift card with the refund amount via email, but never actually mailed the merchandise back to the … --- ## [And apparently porch pirates wear them too](https://sellersasksellers.com/t/and-apparently-porch-pirates-wear-them-too/4157)
**Author:** [@wadeorcas](https://sellersasksellers.com/u/wadeorcas)\ **Replies:** 13\ **Last updated:** [June 6, 2024, 9:41pm UTC](https://sellersasksellers.com/t/and-apparently-porch-pirates-wear-them-too/4157 "2024-06-06T21:41:09Z")
As you can buy them on Ebay, Mercari, and Poshmark. --- ## [\[CNBC\] How Retailers Like T.J. Maxx And Home Depot Quietly Target 'Problem' Returners](https://sellersasksellers.com/t/cnbc-how-retailers-like-t-j-maxx-and-home-depot-quietly-target-problem-returners/4036)
**Author:** [@papy](https://sellersasksellers.com/u/papy)\ **Replies:** 19\ **Last updated:** [May 16, 2024, 5:08am UTC](https://sellersasksellers.com/t/cnbc-how-retailers-like-t-j-maxx-and-home-depot-quietly-target-problem-returners/4036 "2024-05-16T05:08:35Z")
Sharing for @VTR : How Retailers Like T.J. Maxx And Home Depot Quietly Target ‘Problem’ Returners (only about 8 minutes and WORTH IT) --- ## [Mercari reverses itself on returns for any reason](https://sellersasksellers.com/t/mercari-reverses-itself-on-returns-for-any-reason/4051)
**Author:** [@Bird\_of\_Paradise](https://sellersasksellers.com/u/Bird_of_Paradise)\ **Replies:** 15\ **Last updated:** [May 16, 2024, 1:36am UTC](https://sellersasksellers.com/t/mercari-reverses-itself-on-returns-for-any-reason/4051 "2024-05-16T01:36:18Z")
I just received an email from Mercari. It doesn’t say anything about changes to their new fee structure, however: "We recently announced a “returns for any reason” policy in an effort to make it even easier to buy and s… --- ## [\[WSJ\] Amazon Sellers Plagued by Surge in Scam Returns](https://sellersasksellers.com/t/wsj-amazon-sellers-plagued-by-surge-in-scam-returns/3796)
**Author:** [@Chimanimani](https://sellersasksellers.com/u/Chimanimani)\ **Replies:** 5\ **Last updated:** [April 4, 2024, 9:20pm UTC](https://sellersasksellers.com/t/wsj-amazon-sellers-plagued-by-surge-in-scam-returns/3796 "2024-04-04T21:20:54Z")
Merchants receive junk instead of returned purchases, a sore point as they say Amazon’s policies favor customers Sebastian Herrera April 4, 2024 Nicole Barton, one of the millions of merchants who sell products on Ama… --- ## [\[Retail Dive\] Walmart hikes return shipping rates for seller-fulfilled orders](https://sellersasksellers.com/t/retail-dive-walmart-hikes-return-shipping-rates-for-seller-fulfilled-orders/3830)
**Author:** [@papy](https://sellersasksellers.com/u/papy)\ **Replies:** 0\ **Last updated:** [April 9, 2024, 11:49am UTC](https://sellersasksellers.com/t/retail-dive-walmart-hikes-return-shipping-rates-for-seller-fulfilled-orders/3830 "2024-04-09T11:49:54Z")
OK…but will Walmart also track the Buyers who request refunds for every “keep it” item? :eyes: Walmart hikes return shipping rates for seller-fulfilled orders | April 1, 2024 --- ## [\[NYT\] Amazon Suit Claims International Ring Stole Millions in Fraudulent Refunds](https://sellersasksellers.com/t/nyt-amazon-suit-claims-international-ring-stole-millions-in-fraudulent-refunds/2891)
**Author:** [@Chimanimani](https://sellersasksellers.com/u/Chimanimani)\ **Replies:** 33\ **Last updated:** [March 7, 2024, 3:11am UTC](https://sellersasksellers.com/t/nyt-amazon-suit-claims-international-ring-stole-millions-in-fraudulent-refunds/2891 "2024-03-07T03:11:36Z")
The online retailer said that a shadowy organization bribed Amazon employees to help carry out fraudulent returns of expensive electronics, luxury goods and gold. Dec 10 Emily Schmall NYT Amazon has accused an internat… --- ## [New scam?](https://sellersasksellers.com/t/new-scam/3087)
**Author:** [@Thelunatick](https://sellersasksellers.com/u/Thelunatick)\ **Replies:** 5\ **Last updated:** [January 27, 2024, 8:46pm UTC](https://sellersasksellers.com/t/new-scam/3087 "2024-01-27T20:46:52Z")
Got a potential new one. Buyer apparently has his house on the watch list for USPS so instead of delivering packages if no one is home they have to go to PO to pick up package. Po then scans as delivered at PO when pic… --- ## [\[DC VELOCITY\] NRF: shrinkage continues to rise, but maybe not organized crime: Retail group retracts statistic on portion of retail shrink that was caused by “organized retail crime”](https://sellersasksellers.com/t/dc-velocity-nrf-shrinkage-continues-to-rise-but-maybe-not-organized-crime-retail-group-retracts-statistic-on-portion-of-retail-shrink-that-was-caused-by-organized-retail-crime/3031)
**Author:** [@papy](https://sellersasksellers.com/u/papy)\ **Replies:** 0\ **Last updated:** [December 30, 2023, 8:12pm UTC](https://sellersasksellers.com/t/dc-velocity-nrf-shrinkage-continues-to-rise-but-maybe-not-organized-crime-retail-group-retracts-statistic-on-portion-of-retail-shrink-that-was-caused-by-organized-retail-crime/3031 "2023-12-30T20:12:47Z")
INFORMATIONAL PURPOSES ONLY SAS is posting this important retraction of a claim widely published and discussed throughout 2023, for ecommerce informational purposes only. This topic is closed for comments. Readers are en… --- ## [Should RMA's stay open until the end of January for holiday returns if initiated in November?](https://sellersasksellers.com/t/should-rmas-stay-open-until-the-end-of-january-for-holiday-returns-if-initiated-in-november/2875)
**Author:** [@Ready\_Seller\_1](https://sellersasksellers.com/u/Ready_Seller_1)\ **Replies:** 12\ **Last updated:** [December 8, 2023, 4:46am UTC](https://sellersasksellers.com/t/should-rmas-stay-open-until-the-end-of-january-for-holiday-returns-if-initiated-in-november/2875 "2023-12-08T04:46:31Z")
I know customers have until the end of January to return merchandise. But if someone opens an RMA at the beginning of November, and it’s been 30 days, does anyone foresee an issue with closing out the request? 9 out of… --- ## [FBA returns - damaged products](https://sellersasksellers.com/t/fba-returns-damaged-products/2665)
**Author:** [@svil](https://sellersasksellers.com/u/svil)\ **Replies:** 7\ **Last updated:** [November 10, 2023, 4:24pm UTC](https://sellersasksellers.com/t/fba-returns-damaged-products/2665 "2023-11-10T16:24:13Z")
Hello everyone, I have been looking for a related topic but I haven’t found any. We are experiencing issues with FBA and returns. We know the “Amazon game” and how customers take profit of it, it’s not fair since they … --- ## [\[IRS\] La Valle Resident Sentenced to 5 Years of Probation for Amazon Fraudulent Return Scheme](https://sellersasksellers.com/t/irs-la-valle-resident-sentenced-to-5-years-of-probation-for-amazon-fraudulent-return-scheme/2662)
**Author:** [@dwat0870](https://sellersasksellers.com/u/dwat0870)\ **Replies:** 19\ **Last updated:** [November 9, 2023, 6:25pm UTC](https://sellersasksellers.com/t/irs-la-valle-resident-sentenced-to-5-years-of-probation-for-amazon-fraudulent-return-scheme/2662 "2023-11-09T18:25:12Z")
\[mod edit – press release added\] La Valle Resident Sentenced to 5 Years of Probation for Amazon Fraudulent Return Scheme And this folks is why the thieves don’t worry about scamming Amazon. No mention if it was actual… --- ## [\[404 Media\] How a 'Refund Fraud' Gang Stole $700,000 From Amazon](https://sellersasksellers.com/t/404-media-how-a-refund-fraud-gang-stole-700-000-from-amazon/2647)
**Author:** [@Pepper\_Thine\_Angus](https://sellersasksellers.com/u/Pepper_Thine_Angus)\ **Replies:** 10\ **Last updated:** [November 8, 2023, 12:20am UTC](https://sellersasksellers.com/t/404-media-how-a-refund-fraud-gang-stole-700-000-from-amazon/2647 "2023-11-08T00:20:55Z")
Standard refund scam that we as sellers have all seen and known about for years, but looks like someone is finally doing something about it! (Not Amazon) To Amazon’s credit the article does show Amazon is doing SOMETH… [Next page](https://sellersasksellers.com/tag/friendly-fraud/47.md?match_all_tags=true&page=1&tags%5B%5D=friendly-fraud)