# \#returns **URL:** https://sellersasksellers.com/tag/returns/48.md [Latest](https://sellersasksellers.com/latest.md) · [Categories](https://sellersasksellers.com/categories.md) · [Tags](https://sellersasksellers.com/tags.md) --- ## [Amazon Email: FBA Grade and Resell is now Sell as Used and includes refurbished items](https://sellersasksellers.com/t/amazon-email-fba-grade-and-resell-is-now-sell-as-used-and-includes-refurbished-items/7576)
**Author:** [@Lost\_My\_Marbles](https://sellersasksellers.com/u/Lost_My_Marbles)\ **Replies:** 14\ **Last updated:** [September 25, 2026, 8:42pm UTC](https://sellersasksellers.com/t/amazon-email-fba-grade-and-resell-is-now-sell-as-used-and-includes-refurbished-items/7576 "2026-09-25T20:42:17Z")
For those selling FBA … email 9/21/2026 Hello, On October 21, 2026, we’ll expand and rename our Refurbishment and Fulfillment by Amazon (FBA) Grade and Resell programs to help you recover more value from returned item… --- ## [Chain Store Age | Returns affect online purchase behavior – here’s how](https://sellersasksellers.com/t/chain-store-age-returns-affect-online-purchase-behavior-here-s-how/7538)
**Author:** [@papy](https://sellersasksellers.com/u/papy)\ **Replies:** 10\ **Last updated:** [September 14, 2026, 1:51am UTC](https://sellersasksellers.com/t/chain-store-age-returns-affect-online-purchase-behavior-here-s-how/7538 "2026-09-14T01:51:31Z")
Two points especially struck me: Retailers are also concerned about alienating shoppers if they crack down too hard on return fraud. Fifty-seven percent are concerned about social media or public backlash if they tig… --- ## [Customer product returns abuse on Amazon](https://sellersasksellers.com/t/customer-product-returns-abuse-on-amazon/7534)
**Author:** [@Dogtamer](https://sellersasksellers.com/u/Dogtamer)\ **Replies:** 6\ **Last updated:** [September 12, 2026, 6:27pm UTC](https://sellersasksellers.com/t/customer-product-returns-abuse-on-amazon/7534 "2026-09-12T18:27:41Z")
They eventually block you from returns. mod edit: copied @SellerFeller quote into @Amazon\_Seller reply --- ## [Refund released before original order released?](https://sellersasksellers.com/t/refund-released-before-original-order-released/7523)
**Author:** [@TechSeller](https://sellersasksellers.com/u/TechSeller)\ **Replies:** 3\ **Last updated:** [September 8, 2026, 11:27pm UTC](https://sellersasksellers.com/t/refund-released-before-original-order-released/7523 "2026-09-08T23:27:21Z")
Forgive me if this has been discussed (couldn’t find it in a quick search), but we noticed today that items returned soon after delivery are getting the refund debit charge released by Amazon before the original order’s … --- ## [Walmart only offers 20% of the return dispute?](https://sellersasksellers.com/t/walmart-only-offers-20-of-the-return-dispute/7432)
**Author:** [@Sundance](https://sellersasksellers.com/u/Sundance)\ **Replies:** 5\ **Last updated:** [August 13, 2026, 7:40pm UTC](https://sellersasksellers.com/t/walmart-only-offers-20-of-the-return-dispute/7432 "2026-08-13T19:40:44Z")
FYI A customer returned an item and it came back crushed. We made a dispute (like a safe-t claim) We were reimbursed $9.23 for an item that sold for $54.27. Response… After reviewing the details of your case, I can c… --- ## [How long do I have to wait?](https://sellersasksellers.com/t/how-long-do-i-have-to-wait/3571)
**Author:** [@doilyboutique444](https://sellersasksellers.com/u/doilyboutique444)\ **Replies:** 12\ **Last updated:** [August 13, 2026, 3:39pm UTC](https://sellersasksellers.com/t/how-long-do-i-have-to-wait/3571 "2026-08-13T15:39:09Z")
And I probably will have cooled off and won’t do this. Got a message – item is too small so customer wants to return, but she realizes that return shipping is not free. What can I do? Conversation is here: So I ge… --- ## [Buyer insisting he received empty package, filed a return instead of the A-Z Claim as instructed](https://sellersasksellers.com/t/buyer-insisting-he-received-empty-package-filed-a-return-instead-of-the-a-z-claim-as-instructed/7407)
**Author:** [@primetime](https://sellersasksellers.com/u/primetime)\ **Replies:** 26\ **Last updated:** [August 10, 2026, 6:37pm UTC](https://sellersasksellers.com/t/buyer-insisting-he-received-empty-package-filed-a-return-instead-of-the-a-z-claim-as-instructed/7407 "2026-08-10T18:37:29Z")
First they called support who messaged me to give a refund, buyer is claiming they received an empty package (no mention of damage to the package or receiving it opened). I sent the buyer instructions to file A-Z Claim,… --- ## [Amazon SAFE-T Claim advice, please](https://sellersasksellers.com/t/amazon-safe-t-claim-advice-please/7327)
**Author:** [@Bird\_of\_Paradise](https://sellersasksellers.com/u/Bird_of_Paradise)\ **Replies:** 6\ **Last updated:** [July 4, 2026, 8:52pm UTC](https://sellersasksellers.com/t/amazon-safe-t-claim-advice-please/7327 "2026-07-04T20:52:12Z")
We received a return of a book where the scumbag who bought it lied about his return reason (inaccurate website description). He first claimed the book was in “acceptable” condition instead of “good,” the condition we li… --- ## [How to get "Customer usually keep this item" banner in the listing?](https://sellersasksellers.com/t/how-to-get-customer-usually-keep-this-item-banner-in-the-listing/1490)
**Author:** [@HumbleWarrior](https://sellersasksellers.com/u/HumbleWarrior)\ **Replies:** 21\ **Last updated:** [May 27, 2026, 7:42pm UTC](https://sellersasksellers.com/t/how-to-get-customer-usually-keep-this-item-banner-in-the-listing/1490 "2026-05-27T19:42:08Z")
Hi, Today I just ran into the banner “Customer usually keep this item” (see the red circle in the pic below). I believe this banner could boost sales. I wonder how to get it besides the obvious of low return. This p… --- ## [Suing amazon customer - is it worth it?](https://sellersasksellers.com/t/suing-amazon-customer-is-it-worth-it/7114)
**Author:** [@mldw](https://sellersasksellers.com/u/mldw)\ **Replies:** 16\ **Last updated:** [May 6, 2026, 7:50pm UTC](https://sellersasksellers.com/t/suing-amazon-customer-is-it-worth-it/7114 "2026-05-06T19:50:02Z")
Hello everyone, I have an amazon FBM customer that purchased an expensive item ($1,800) and asked to return it. We made the mistake of processing the refund before it was returned and the customer would not return it a… --- ## [Safe-T claims now being auto rejected before any actual investigation?](https://sellersasksellers.com/t/safe-t-claims-now-being-auto-rejected-before-any-actual-investigation/6963)
**Author:** [@Thelunatick](https://sellersasksellers.com/u/Thelunatick)\ **Replies:** 44\ **Last updated:** [April 28, 2026, 11:49am UTC](https://sellersasksellers.com/t/safe-t-claims-now-being-auto-rejected-before-any-actual-investigation/6963 "2026-04-28T11:49:51Z")
I had to submit 4 safe-T claims all the typical I put a false reason so I don’t have to pay return shipping. All 4 were auto rejected within seconds under :“the issue is not covered by safe-T claims” 1 was granted aft… --- ## [FBA Return Reason](https://sellersasksellers.com/t/fba-return-reason/7122)
**Author:** [@primetime](https://sellersasksellers.com/u/primetime)\ **Replies:** 17\ **Last updated:** [April 24, 2026, 4:42pm UTC](https://sellersasksellers.com/t/fba-return-reason/7122 "2026-04-24T16:42:08Z")
So … which is it? Customer fault or Amazon FC fault - can’t really be both, can it. detailed-disposition reason status CUSTOMER\_DAMAGED DAMAGED\_BY\_FC Unit returned to inventory --- ## [Check your return transactions going back to November, Amazon is recharging for return shipping.](https://sellersasksellers.com/t/check-your-return-transactions-going-back-to-november-amazon-is-recharging-for-return-shipping/6904)
**Author:** [@Thelunatick](https://sellersasksellers.com/u/Thelunatick)\ **Replies:** 18\ **Last updated:** [March 26, 2026, 7:56am UTC](https://sellersasksellers.com/t/check-your-return-transactions-going-back-to-november-amazon-is-recharging-for-return-shipping/6904 "2026-03-26T07:56:11Z")
All my November returns that are buyer faulted I am now being charged for return shipping. I can’t open Safe-T-Claims because as these are buyer faulted I tried to get original shipping back and the idiots can’t read. A… --- ## [Walmart 🤬 "keep it" return rules](https://sellersasksellers.com/t/walmart-keep-it-return-rules/6908)
**Author:** [@Tallytony](https://sellersasksellers.com/u/Tallytony)\ **Replies:** 11\ **Last updated:** [February 16, 2026, 6:59pm UTC](https://sellersasksellers.com/t/walmart-keep-it-return-rules/6908 "2026-02-16T18:59:13Z")
Check your return settings on Walmart, It has auto-stablished (at least for my category) a “keep it” rule for orders $25 I was never notified about this, I’m so grateful of the Sweet Honey Ice Tea platform that Walmart… --- ## [Refund at first scan on $100 item?](https://sellersasksellers.com/t/refund-at-first-scan-on-100-item/6393)
**Author:** [@Bird\_of\_Paradise](https://sellersasksellers.com/u/Bird_of_Paradise)\ **Replies:** 11\ **Last updated:** [February 3, 2026, 7:27am UTC](https://sellersasksellers.com/t/refund-at-first-scan-on-100-item/6393 "2026-02-03T07:27:42Z")
Try as I might, I am unable to locate, in the seller help pages, Amazon’s policy on RFS for items over $100. I’m trying to determine if items of $100 or more or items over $100 are exempt from RFS. --- ## [There seems to be a limit on how many times you can appeal a safe-T claim](https://sellersasksellers.com/t/there-seems-to-be-a-limit-on-how-many-times-you-can-appeal-a-safe-t-claim/6862)
**Author:** [@Thelunatick](https://sellersasksellers.com/u/Thelunatick)\ **Replies:** 5\ **Last updated:** [January 12, 2026, 4:12pm UTC](https://sellersasksellers.com/t/there-seems-to-be-a-limit-on-how-many-times-you-can-appeal-a-safe-t-claim/6862 "2026-01-12T16:12:21Z")
I have a claim in for reimbursement of original outbound shipping. Kept getting the same form letter that I was already reimbursed for “return” shipping. It’s been over 90 days and I kept appealing it because there is … --- ## [Does amazon suspend some buyers from RFS?](https://sellersasksellers.com/t/does-amazon-suspend-some-buyers-from-rfs/6325)
**Author:** [@Thelunatick](https://sellersasksellers.com/u/Thelunatick)\ **Replies:** 9\ **Last updated:** [December 16, 2025, 5:07am UTC](https://sellersasksellers.com/t/does-amazon-suspend-some-buyers-from-rfs/6325 "2025-12-16T05:07:22Z")
Just had a return. An item that has been RFS always. When I get the return back I go to fill out a Safe-T-Claim because they returned garbage essentially. When I went to manage returns I saw that instead of RFS it … --- ## [Take control of your FBA Grade and Resell inventory with new ASIN Inclusion feature](https://sellersasksellers.com/t/take-control-of-your-fba-grade-and-resell-inventory-with-new-asin-inclusion-feature/6749)
**Author:** [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Replies:** 4\ **Last updated:** [December 6, 2025, 4:24am UTC](https://sellersasksellers.com/t/take-control-of-your-fba-grade-and-resell-inventory-with-new-asin-inclusion-feature/6749 "2025-12-06T04:24:20Z")
Hello, We’ve introduced a new Fulfillment by Amazon (FBA) Grade and Resell enrollment feature that gives you more control over your inventory management and helps turn returns into revenue opportunities. If you’re an … --- ## [Amazon Replacement Question](https://sellersasksellers.com/t/amazon-replacement-question/6460)
**Author:** [@Setalpz](https://sellersasksellers.com/u/Setalpz)\ **Replies:** 8\ **Last updated:** [November 20, 2025, 10:53pm UTC](https://sellersasksellers.com/t/amazon-replacement-question/6460 "2025-11-20T22:53:03Z")
I had an Amazon order request a replacement for an item they claimed was received damaged / broken. Amazon made a replacement order for $0.00 and the customer initiated a return. I promptly sent out the replacement. Ye… --- ## [If the porch pirate missed his opportunity upon delivery....](https://sellersasksellers.com/t/if-the-porch-pirate-missed-his-opportunity-upon-delivery/6645)
**Author:** [@wadeorcas](https://sellersasksellers.com/u/wadeorcas)\ **Replies:** 2\ **Last updated:** [October 28, 2025, 9:26pm UTC](https://sellersasksellers.com/t/if-the-porch-pirate-missed-his-opportunity-upon-delivery/6645 "2025-10-28T21:26:40Z")
https://www.thestreet.com/retail/amazon-quietly-makes-a-major-move-to-help-get-your-money-back-faster Only downside for the pirate is the product will probably be used, another product altogether, or just a rock. --- ## [Several issues with Walmart - help](https://sellersasksellers.com/t/several-issues-with-walmart-help/6643)
**Author:** [@EZgenSW](https://sellersasksellers.com/u/EZgenSW)\ **Replies:** 4\ **Last updated:** [October 28, 2025, 4:23pm UTC](https://sellersasksellers.com/t/several-issues-with-walmart-help/6643 "2025-10-28T16:23:12Z")
First I want to thank you in advance for helping me with this platform, sorry I find it difficult in comparison We only sell one item - Fulfillment is by us directly can you ever get a real person to talk with? Con… --- ## [How to setup specific return policy on Walmart Seller Center](https://sellersasksellers.com/t/how-to-setup-specific-return-policy-on-walmart-seller-center/6621)
**Author:** [@SDguy](https://sellersasksellers.com/u/SDguy)\ **Replies:** 2\ **Last updated:** [October 27, 2025, 11:36pm UTC](https://sellersasksellers.com/t/how-to-setup-specific-return-policy-on-walmart-seller-center/6621 "2025-10-27T23:36:27Z")
So for an item that I have posted in my catalog the when it currently shows as “not returnable”, but when I click on the “Details” link it shows the item is returnable until Jan 31, 2026 and also it shows Returnable to s… --- ## [\[Modern Retail\] ‘We were getting crushed’: Brands cut back on free online returns to offset tariff costs](https://sellersasksellers.com/t/modern-retail-we-were-getting-crushed-brands-cut-back-on-free-online-returns-to-offset-tariff-costs/6630)
**Author:** [@papy](https://sellersasksellers.com/u/papy)\ **Replies:** 16\ **Last updated:** [October 27, 2025, 4:34am UTC](https://sellersasksellers.com/t/modern-retail-we-were-getting-crushed-brands-cut-back-on-free-online-returns-to-offset-tariff-costs/6630 "2025-10-27T04:34:08Z")
Free online returns have long been a customer expectation, but tariffs and rising costs on everything from raw materials to shipping are forcing brands to rethink that model. Return fraud has also become more common, pu… --- ## [Listing deactivation threat over 1 single complaint](https://sellersasksellers.com/t/listing-deactivation-threat-over-1-single-complaint/6634)
**Author:** [@Amazon\_Seller](https://sellersasksellers.com/u/Amazon_Seller)\ **Replies:** 7\ **Last updated:** [October 27, 2025, 1:56am UTC](https://sellersasksellers.com/t/listing-deactivation-threat-over-1-single-complaint/6634 "2025-10-27T01:56:59Z")
So, I get an email today threatening that Amazon is going to deactivate a listing because of too many complaints about the size of the product. I looked over the whole history with the product. I have had only 2 return r… --- ## [Does anyone use FBA Returnless settings?](https://sellersasksellers.com/t/does-anyone-use-fba-returnless-settings/6410)
**Author:** [@HobbesIsMyTiger](https://sellersasksellers.com/u/HobbesIsMyTiger)\ **Replies:** 7\ **Last updated:** [August 31, 2025, 4:07am UTC](https://sellersasksellers.com/t/does-anyone-use-fba-returnless-settings/6410 "2025-08-31T04:07:13Z")
The program help page states that items are not eligible if they have “an average sales price (ASP) greater than $75.” First, how do I check an item’s average sales price? Second, does the condition of the item impact … --- ## [Damaged/different book returned. What would you do?](https://sellersasksellers.com/t/damaged-different-book-returned-what-would-you-do/6401)
**Author:** [@Bird\_of\_Paradise](https://sellersasksellers.com/u/Bird_of_Paradise)\ **Replies:** 17\ **Last updated:** [August 21, 2025, 9:00pm UTC](https://sellersasksellers.com/t/damaged-different-book-returned-what-would-you-do/6401 "2025-08-21T21:00:53Z")
We don’t get many of these fraudulent, switcheroo returns. We received today a return (Amazon, FBM, refunded at first scan) on a book that is very obviously not the book we sent. It has a piece of the front cover missing… --- ## [\[Business Insider\] America is turning into a nation of return fraudsters](https://sellersasksellers.com/t/business-insider-america-is-turning-into-a-nation-of-return-fraudsters/6312)
**Author:** [@rms](https://sellersasksellers.com/u/rms)\ **Replies:** 11\ **Last updated:** [July 22, 2025, 9:51pm UTC](https://sellersasksellers.com/t/business-insider-america-is-turning-into-a-nation-of-return-fraudsters/6312 "2025-07-22T21:51:14Z")
A recent report from Appriss Retail and Deloitte found that the total value of merchandise returned in the US reached $685 billion in 2024. Fifteen percent of that — $103 billion — was fraudulent, the report said, mean… --- ## [Abusing the return system, returning broken to get $ back](https://sellersasksellers.com/t/abusing-the-return-system-returning-broken-to-get-back/6289)
**Author:** [@frstratedsllr](https://sellersasksellers.com/u/frstratedsllr)\ **Replies:** 6\ **Last updated:** [July 15, 2025, 10:26pm UTC](https://sellersasksellers.com/t/abusing-the-return-system-returning-broken-to-get-back/6289 "2025-07-15T22:26:02Z")
For the 3rd time this year, i have bought a higher priced item, AC unit, a water filter under sink, and a portable AC… all of these items were shipped to be USED, CLEARLY USED, dirty.. and AMZN resold them to me as new…… --- ## [Safe-T-Claim Expedited Shipping Refunded and Return Label Charged for No Longer Needed return](https://sellersasksellers.com/t/safe-t-claim-expedited-shipping-refunded-and-return-label-charged-for-no-longer-needed-return/6150)
**Author:** [@primetime](https://sellersasksellers.com/u/primetime)\ **Replies:** 27\ **Last updated:** [July 12, 2025, 6:05pm UTC](https://sellersasksellers.com/t/safe-t-claim-expedited-shipping-refunded-and-return-label-charged-for-no-longer-needed-return/6150 "2025-07-12T18:05:20Z")
Looking for opinions/advice on how I have written up this claim: Improper shipping refunds for buyer faulted return. Return Reason: No longer needed Buyer Comment: Don’t need Per Amazon policy, buyer should not have… --- ## [\[CNBC\] How Amazon’s Broken Returns Process Is Driving Sellers To Leave Amazon](https://sellersasksellers.com/t/cnbc-how-amazon-s-broken-returns-process-is-driving-sellers-to-leave-amazon/6196)
**Author:** [@jml](https://sellersasksellers.com/u/jml)\ **Replies:** 5\ **Last updated:** [June 23, 2025, 7:59pm UTC](https://sellersasksellers.com/t/cnbc-how-amazon-s-broken-returns-process-is-driving-sellers-to-leave-amazon/6196 "2025-06-23T19:59:36Z")
Just came across this on YT. Amazon’s return problem is not a new topic, but I’m honestly thankful for any media exposure. [Next page](https://sellersasksellers.com/tag/returns/48.md?match_all_tags=true&page=1&tags%5B%5D=returns)