How long did it take to resolve? The thing is, when I create a removal order, these 16,000 units are available for removal which is a bit concerning.
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It took a while to resolve. In the first week, a few units moved back to sellable, then even more units got moved to defective, then it took another week or two before most of the units got moved back to sellable.
From when I noticed it to when most units were back to sellable took 18 days, plus a few days where I probably didn’t notice the problem, so I’d say about 3 weeks.
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I just got an email saying there was a shipment problem with 12,000 units (did not include product title on the barcode). Have been sending in products with just the FNSKU barcode nothing else on it to save space in the past but I guess they required it now?
It’s weird because all 16,000 units were still received in SELLABLE condition and were not placed in UNSELLABLE in the inventory ledger.
@GGX did you have any shipment problems on your end when this happened?
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JK, I see that these units became defective on 2/10
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I had no shipment problems. Also all other sellers on the listing also had all their inventory moved to defective (I could tell because all of their shipping dates were pushed way back)
It sounds like your problem might have been triggered due to this. In which case that’s bad news, because FBA legitimately thinks they’re defective and this won’t be a bug that corrects itself with time.
Dang, well they said they would investigate and get back in 96 hours so we’ll see.
Also, in this shipment I had another SKU that was marked with the same problem but they were still received and not moved to defective.
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A barcode issue in itself generally shouldn’t cause units to be moved to defective (at most it would require being relabeled at your expense). But the fact you had this problem and the defective issue on those units leads me to believe that’s not a coincidence.
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Yea, I submitted an investigation for the “shipment problem”. Usually they’ll respond with images of the product so we’ll see if they re-labeled them. If they did, I don’t see why they would be defective.
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I don’t either, but the way amazon works, any time something happens outside of their standard automated procedures, problems happen that can potentially be very difficult to resolve.
I was also considering doing the barcode only FNSKU, but other people have reported that they got a violation for doing that so I decided against it. I’m not sure if they had the defective issue you are.
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Yea, I am definitely adding the FNSKU number and product title on the barcodes moving forward. DIdn’t realize they were penalizing this now. Don’t get what the issue is if the barcode is still scannable lol
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Looks like your shipment ran into someone new that was a stickler trying to score points with his or her manager.
For the record, The FNSKU label you put or print on your packaging MUST match exactly to what would be generated if you printed the labels directly to apply yourself. All information must match exactly and everything you see on that label must be present, including condition (New / Used).
Like others have said, FBA should have just relabeled these for you and charged you the prep fee for doing so.
I have to assume that your “Problem Rate” now exceeds by far the max. Hopefully you will get a “coaching call” (been there and done that), and this can be resolved all the way around.
Unless your product and it’s packaging are indestructible, bringing the inventory back will be a bigger headache. Inventory that’s called back is treated horribly. Our stuff is pretty rugged and we just called back 50 units we needed for samples for our retail efforts and it looked like it had been run over by a truck. Needed to dump and repack / relabel.
Moral of the story - Amazon sucks. Wishing you luck
Steve
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Yea, I’m hoping I’ll just get a slap on the wrist. In the past they’ve just relabeled and received which was the case for these 16,000 units until a few days ago.
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The issue here is that FBA seems to have responded incorrectly to the error.
If there’s a seller faulted error on an FBA shipment, it goes to some kind of process to apply corrective action. The appropriate corrective action here was to relabel at seller’s expense, and issue a problem that the seller must acknowledge (and possibly require coaching depending on the seller’s problem rate). It seems like they sent this shipment down the wrong corrective action path and had them marked as defective.
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It appears that one of the mods, Glenn, has just replied to one of your NSFE threads with a promise to escalate.
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Yea, we’ll see what happens. Not sure how helpful these new mods are compared to before.
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Lol, Amazon’s escalation team gave me a call and they might’ve been worse than seller support.
These are set to be automatically removed on 2/20 so I’ll just pray till then.
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Yup, I believe you. Seller Support sucks, Account Health Specialists are horrendous, and apparently escalations take the moron cake.
I’ve spoken to just about every group at Amazon at some point and more than once. It’s the luck of the draw. There are good, solid people working at Amazon that can and do help sellers.
The problem is you have a 10% chance, at best, of finding / getting one.
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Yea, I have no idea what is going on. The escalation team said Amazon won’t tell them what’s going on but they’re investigating.
I got a policy warning a few days ago that didn’t specify any ASIN, saying “we cannot accept your submission” even though I didn’t submit anything. Nothing on my account health. Escalation team says to wait a week but my inventory is set to be automatically removed on 2/20.
It’s good to be back.
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Then you will pay for the returns. Something we would do since you don’t need them being destroyed and put into circulation through a pallet sale.
The chatter here on the label matching exactly concerns me. From time to time we are forced to remove our UPC code, and put a wart on the package. To define a “wart” is a FNSKU. We integrate it into the trade dress, under duress and with regrets.
We do not put the truncated title on it, we do not put “new” on it. We have not had a problem. Yet.
If you are referring to SAS (Sellers Ask Sellers) welcome home! It is a kind, helpful and comforting place. I remember your moniker from the past.
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