Amazon received 16,000 units of one ASIN from a particular shipment a few days ago and then just yesterday, they were all marked as defective. It’s strange because the listing is still active and I still have 3000 units active (probably from an earlier shipment).
No customer complaints nor policy violations have occurred. No shipment problems either. Amazon says I have to remove these items as they cannot do a bin check due to current guidelines.
This inventory was supposed to last me 3 months and now I’m being told I have to do a removal order which will most likely put me at a loss for a while. Not to mention the condition that I’ll receive these products in…
Anyone ever have this happen and how was this resolved? Any help would be much appreciated.
I had this issue where 95% of the units of an ASIN were moved into defective. It self resolved after a couple weeks.
Can’t say for sure what’ll happen in your case, but there’s a possibility the issue will self resolve and they’ll move most of the units back to sellable.
Since you have a large quantity, it can’t hurt to remove a unit or two to see if there’s actually an issue.
If you can post some screenshots from your inventory ledger showing the units received, what deposition they were received in, and any deposition changes to and from sellable and defective, I can tell you if your products followed the same path as mine did so far.
“Mark shipment as defective” seems to be the FBA workers catch all button, the shipment is moved to a staging area and then someone who isn’t under a “must process 6759875687690 units per hour” directive (aka someone who takes their time) inspects and normally releases the shipment into standard stock.
Unfortunately there is no explanation or way to speed up this process. Seller support is also beyond blind when this happens, only ever cutting and pasting “this is what defective means” into the case responses. Requests to investigate are ignored as I don’t think they have the ability to do so.
As others have stated, we too have had this happen, only to be resolved in a matter of days. I think they use this as a placeholder where something needs to be looked at and they don’t want the inventory released for transfer/inventory availability.
I would avoid opening any seller support cases on this unless you think you absolutely need to. Doing so might trigger them to make the situation worse (eg. disposing your inventory on your behalf).
When dealing with Amazon it is best to put away the frogs legs causing you to jump to conclusions. You will just give yourself an ulcer. Many times some moron just selects the automated response that they think is most likely going to make you go away and onto the next agent.
Take a deep breath. You can also cancel automated removal.
Yea, I’m just gonna wait now. I haven’t had any issues where a seller support rep has screwed things up even more in my 10 years of selling but duly noted.
Also, I checked my inventory ledger, just been a few 16,000 transfers of the SKUs but nothing was marked as “unsellable” within the last 30 days.
Neither have I, but in the past couple years I’ve also personally had a case where they screwed things up bad. So yeah, they’ve gotten substantially worse recently.
How do I do that? It says I can cancel “Automated Fulfillable” but my units are marked as “Unfulfillable” so I don’t think that applies to me. The “Automated Unfulfillable” disable setting is greyed out.
Welcome to the SAS, which I believe you’ll find to be the BEST Seller Forums Experience.
I’ve read your two NSFE discussions on this topic, and it will be interesting to see if any of the members of the FMT-CMT (“Forum Moderation Team,” rebranded as “Community Management Team” with the 26Jan2023 advent of the NSFE which spawned the SAS) who you have tagged will respond - but I would join the consensus of the seasoned & savvy forum veterans who’ve responded upthread:
It’s likely that this situation will resolve itself without any intervention on your part.
Hanging in limbo is maddening, to be sure, but the vets are right when they advise waiting in the expectation that this startling situation - which apparently is a relatively new phenomenon; in my perusal of the various iterations of the ASF (“Amazon Seller Forums”) since early in the present century, I never saw reports of this before late 2022 - will clear itself, as Amazon’s automated mechanisms work through their laborious processes & proecedures.
Thanks, will wait and see I guess. It seems like I cannot disable automated unfulfillable removals though so I have until the 20th for this to resolve. Hoping Amazon works itself out, usually does 9/10 times. It’s great to be back lol
FWIW, when I had the defective issue it took quite a while to resolve, and it did not trigger any automated unfulfillable removals. There were a handful of units that stayed defective after the problem self resolved and every week a unit or 2 of the remaining defective units were moved back to sellable. It’s been months now and there’s still 1 unit still labeled as defective, no automated removals have been triggered during this time.
Theoretically if your issue is the same as mine, it should not trigger any automated removals. Not saying you shouldn’t watch out for that, because your problem might be different.
