A Bot that deals with Amazon, speaks fluent Amazon "customer support" dialect

Selling on Amazon FBM
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As God is my witness, I have seen the future.

I installed a chrome add-on named “task monkey”, which offered a free trial, and got me a $2 refund out of amazon due to a price drop on something I bought. It searched my orders, it found a price drop of $2 on an $11 item, and it went to customer support, and chatted with first the bot (which claimed that amazon does not do post-purchase price adjustments or matching), and then with a human support agent, and got the refund applied to the original purchasing card, not even an Amazon store credit.

But the amazing part was that it was JUST LIKE AMAZON, “thanking” the agent “for confirming” the blindingly obvious, and otherwise being verbose with praise for tiny things. All that was missing here was the thick southern India accent. I just sat and watched it work. I typed nothing, I did nothing, I was a mere spectator.

I can image a future AI that does similar things for sellers, but then it would quickly become “bot vs bot”, and the level of fake obsequiousness would likely require another Verizon FiOS fiber connection just to handle the verbosity! :wink:

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I kid you not, on my way home yesterday I listened to a programmer use the logic of AI agents being LLMs to describe how they had to “discipline” misbehaving/task-evading bots by “yelling at them” (allcaps) and using words like “unacceptable and embarassing” in a rule set (don’t not-test because it would be unacceptable and embarassing…) because of the linguistic relations of “embarassing” being bad. Mind you, in this same piece they talked about a coder having a “Socratic dialog” with an LLM and my eyes rolled about out of my head. Socratic dialog with a stochastic parrot? Nah.

(Original NYT article, and a Medium article that takes it a bit further.)

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Interesting, but not surprising.

If you train an LLM using training documents written in Amazoneze, you should expect responses from the LLM written in Amazoneze.

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I would love to make an LLM bot where, I just enter the removal order information and let the bot banter with Amazon to get my returns switcharoo reimbursed.

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Ooh that video was satisfying. Thanks :slight_smile:
I refuse to believe telecom companies can’t put an end to criminal phone scams if they wanted to… I know I know, technology masks numbers or whatever somehow but still.

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Why make your life better in exchange for their profits? Then you have people who blame the evil government for making laws that affect how business’ operate, when the business’ could have just done the right thing on their own in the first place.
Can’t make this stuff up.

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