There are multiple posts on the NSFE today stating exactly the same things about brand listings and they all refer to this email address: [email protected]. I have never seen that email before:
Hello Amazon Sellers and Support Team,
We’re reaching out to ask if anyone has successfully navigated a brand restriction issue similar to what we’re currently experiencing with our store.
We were previously approved to list and sell a specific branded product, with a clean record of sales and fulfillment. However, without any advance notice, all of our listings were removed due to “supply chain authenticity” concerns.
We’ve taken all the proper steps:
Submitted a detailed appeal to [email protected] with full documentation:
Bank statement, EIN, company registration
Invoices from our verified distributor and their supplier
Proof of delivery to Amazon fulfillment centers
Screenshots showing the brand listed on our suppliers’ websites
Reached out to both Seller Support and Account Health, but were told to wait or were redirected back to Brand Registry
Used the “Get help with my appeal” feature since we could not create a case directly for this brand issue
Unfortunately, we’ve had no response from Brand Registry, and we’re now holding inventory we can’t list, with no appeal path available in the system.
Any advice on how to get a real review, escalate internally, or receive an actual decision from the brand registry team would be greatly appreciated.
Thank you so much in advance for your help and guidance.
Excellent response. And no further replies for two weeks.
