Buyer received package missing items. She ordered and I sent 4 bottles, she only received 2. Damage is noted in the UPS tracking and weight scans show reduced weight when USPS received it from UPS (sent UPS Ground Saver).
I advised her to file an A-Z Claim for a refund with these steps:
Select Problem with Order.
Select your problem - item not received or never arrived.
Enter comment about missing items
Select Request Refund.
She chose Package didn’t arrive. There is no comment box or Request Refund option.
She sent me this screenshot. The tracking is shown on the right, as delivered, as if to dispute her claim of not received.
Would the blue ‘change’ link give her a better option?
How can she get to the point of claiming that part of her order is missing, and getting the refund she deserves?
This feels like the blind leading the blind, trying to provide help and guidance when I don’t know what she will encounter in the process.