Claiming INR
1st message admits to receiving order. What would you do?
âWe are sorry for the issue you have encountered. Please return your item to {address} and we will promptly refund your orderâ
Send.
Works every time
Yup
And when they fire back that they cant because they threw it out or it was a gift to their brotherâs sisterâs nephew in another country, SAME RESPONSE.
Amazon loves that response because itâs non combative and provides the return address, itâs like an instant A2Z win.
Scammers hate it cause they know they canât win.
It looks as if there is no acceptance scan for this delivery, with that in mind, you will most likely lose the A-Z claim. Doesnât matter what they said in buyer messages (most of the time).
It has a carrier scan on the 18th ⌠the day before the ship by date. Should be good.
That is not an âacceptance scanâ though.
As long as there is a carrier scan before the ship by date A2Z SHOULD be happy
If it is USPS, this is how their tracking history scans for most that I am seeing these days, which reads differently from how it is shown on Amazons order page.. USPS says âUSPS in possession of itemâ and Amazon order page says âPackage arrived at a carrier facilityâ. One in the same, but I take both to mean acceptance.
Iâm not sure the relevance? He got physical scans on the day he needed to.
He wonât lose the INR.
Amazonâs wording is all messed up.
For Instance, when a return label on a return is generated, it shows in the return history as âpackage left the facilityâ even if it never gets shipped back.
You sure do like to use the word âissueâ. LOL
I would quote the phrase âI receivedâ back to the scammer so that a rushed/stupid bot/employee cannot miss the fact that the package was received. Neither Amahuman or Amabot can be counted upon to fully parse a sentence nor to comprehend it if they do.
We have entered a world in which attention spans are short, comprehension is unlikely, and keywords matter. So echo the keyword(s) back.
Furthermore, I would post the 5-digit zip code of the scammer. Iâm not asking you to reveal unique, identifying information about the scammer ( no name, no 9-digit zip ). That might be a violation of the rules on this forum.
But give us enough that we can say âme tooâ. Then maybe we can make this guy stop.
Perfect! And in this specific case, I would addâŚ
âThank you for letting us know about your concerns with your order upon receipt. We are sorryâŚâ
âŚjust to make it clear in the documentation that the Buyer reported receiving the âINRâ item.
I always begin any customer service emails with " We understand that." In this case:
âWe understand that you are not satisfied with the condition of the item you received. You can return it for a refund or replacement by blah blahâŚâ
Makes it clear right away to anyone reading the message exactly what the issue is, and helps keep the response on track. This is the issue, and it is the only issue I am responding to. No telling them off for being morons, to blaming anyone, just âyou are not happy, do this, have a nice one.â
I know Iâm a little late to the party, but I would counsel against telling the buyer that you are reporting them, especially on the first message. Iâm not saying that you shouldnât report them, but in most cases telling them is a needless escalation, especially in conjunction with the buyerâs preexisting agitation. Even messages that warrant reporting rarely warrant telling the buyer, and those situations are generally where the buyer is actively threatening you or your business in some way. Letting them know the messages have been reported is a quick way to remind them that what they say and do can have consequences and discourages them from letting things get too far out of hand.
I also question the need to slam the door so hard on this buyer. They are clearly upset and the message is confrontational, but not hostile or threatening. You and I and everyone here knows that delivery is out of the control of sellers, but not all buyers do, and a quick response reminding them that we donât control UPS or USPS usually gets the job done.
As far as an AtoZ claim, you using Amazonâs shipping, shipped on time and have a delivery scan. You should be covered and should not have to do anything. If the claim is decided against you, which isnât impossible but is unlikely, a successful appeal should be easy.