Got this for both accounts from Amazon. Surely won’t be the only one here I assume.
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The RIGHT thing to do would be for Amazon to eat the incorrect charges, both over and under, for their own “technical error.”
However, I acknowledge that Amazon might not legally be allowed to do this, for tax purposes, perhaps.
And I do want to acknowledge both the transparency and forewarning from Amazon. Must be lawyers involved because this level of clear communication is rare.
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I think that’s how it’s been done in the past. I do remember getting reimbursed for overcharges in the past but never the reverse.
I’m sure the ability to claw back $ for data mistakes is somewhere in the TOS. I don’t really have a big problem with this. When you sign up to run something you are agreeing to the fees associated with that thing. What’s the difference when you are charged for them.
I think the moral of the story is this is just another illustration about how broken Amazon’s systems are. If Amazon makes mistakes in the areas where they collect fees from sellers or buyers, what else might they be screwing up. Oh wait, there are countless examples of this on this forum and others.
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got one as well.
Interesting to see if the chargeback has the detail of the order, or if just one lump sum for the date(s).
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Mine was in an exact 60 cent interval (traditional coup fee). I’m sure the numbers add up if we go back and look at how many were used during the stated period.
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Similar message, but I’m getting a credit for overcharging.
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The $218.40 taken at the top of this post funded about 240 refunds of $0.90 each, so now we see how the whole thing works.
The guy being accessed $218.40 should demand an accounting of the exact nature of the charge:
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What was it supposed to be?
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What order numbers was it used on?
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Show me each transaction with the under-charge.
Essentially make Amazon document itself to the same level of detail that they demand when they lose an item in FC transfer, and you demand reimbursement
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So since they changed the coupon structure and tell us we don’t have a reference price or history (guess 12 years isn’t enough) and won’t let us set up coupons now …
We dodged this one!
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I’m forced to agree; I’ve just run the numbers available from the All Orders Report for 1Apr through 1May2024 (the latter date is the latest currently selectable for us, so I’ll have to wait to see what coupons were redeemed between 1May & the specified ‘cutoff’ date of 12May, using that report), and the total of undercharges is a full order of magnitude less than what we’re scheduled to be charged come 17 or 18Jun`24.
Interestingly, we had 432 orders that were only charged 50¢ rather than the traditional 60¢, which makes for a total of $43.20.
Amazon’s email notification says we’ll be debited a full order of magnitude higher: $432.00.
I foresee a tooth-pulling exercise in my future…
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