Account Health callback unavailable?

Just went to Account Health to request a call back to check on a complaint I recently received and saw this:

I’ve never seen this before. Wondering if y’all are seeing the same.

2 Likes

Mine is working correctly.

Click for image

3 Likes

Maybe they are finally allowing bathroom breaks. :grin::grin::joy::joy::joy:

Seller Support had to use bathroom- Felt like being Punk’d

https://sellercentral.amazon.com/seller-forums/discussions/t/684f3586-ddf9-479b-8459-1e4906778e8c?postId=f5f3f8dd-462b-4dfa-88d7-3b15f3f6ff2f


[mod edit: repaired link]

4 Likes

That is unusual. I thought that Amazon reps were required to take the phone with them on bathroom visits.

As others have noted, seller support is in the toilet.

4 Likes

@Gandalf is it back now?

1 Like

Functionality did come back after a few hours. I requested a call back and the wait time was about 50 minutes, so I wouldn’t be surprised if they just weren’t available earlier due to the high volume of callback requests. I was relieved, as I though for a moment that it had something to do with them thinking we were using the system too much, which didn’t make sense - we only occasionally request these call backs when a complaint is stuck for an unusually long time.

2 Likes

Well that wording has so many implications here. :grin::rofl::rofl::rofl:

5 Likes