Account verifications ??????

Ha! pRoVe iT’s nOt aLl liEs!!!

Happen to us also … but we caught it and changed it back before having the Business Address post card verification happen.

Inform Act - Tax ID Verification (amazon.com)

Is Sonny_Amazon new? He says all you have to do is phone and they will talk you thorugh this nonsense. Well why didn’t they just say so?? :rofl:
++++++++++++++++++++++++++++++++++++++++
Hey there @ArtCrafter,

Based on what you’ve shared and the high priority of the INFORM Consumers Act I encourage you to connect with our Account Health Support team by phone.

Given the nuance of your experience and the personal nature of tax id I suggest using the “Call Me Now” feature found on your Account Health Dashboard. We will want our team to put eyes on your account directly and talk through the best course of action for your personal information involving INFORM Consumers Act requirements.

I did manage to fix this by doing the Tax Interview, the regular one, as the Inform one wouldn’t let me edit anything.

Because maybe it’s not so … wasn’t our experience …

I think we need a sarcasm emoji here. :rofl:

I think something negative did happen. I lost all eligibility for the buy box

Our BB eligibility had been removed last week–see-sawed-back and forth for the last 2 months. (We reverified mid-March for the first time. The INFORM ACT hadn’t yet been mentioned)

In the midst of all this crap, a few days ago. eligibility returned!!. Can depts. be so completely siloed that that they have no idea that a majority of sellers have been threatened w/ deactivation?.

Though all threats/demands/voice-of-doom notices have disappeared from our Account Settings/Account Health, we’re still getting threatening e-mails stating REMINDER: NON ENGAGEMENT-3rd in 4 days, stating we’ve never verified our address).

Typical we’re having an issue that nobody else has mentioned.
We received TWO cards w/ 2 different CODES to verify our address. We had 3 tries to verify. First attempt-nope, Second, hit the jackpot. Account info states:

Address Verified Successfully w/ a big green checkmark.

Puke-yellow notice disappears. So did the grey box on Account Health. These have not returned.

Almost immediately. we started receiving e-mails stating:

Reminder: No Engagement

Dear Seller,

As part of our commitment to provide a safe and trustworthy shopping experience for our customers and selling partners, we need to verify the business address.

What happens now?
A postcard containing a verification code was delivered to the address provided to Amazon. You must complete address verification within 10 days of receipt of this email. To start verifying your address, follow the steps below… Please note your verification code will expire after 10 days .

This is the thirde-mail we’ve received in 4 days. Obvious even to a non-technical Luddite-though the first CODE wasn’t correct, TPTB are demanding we use it-or else!!

Anyone else have this issue? The man-of-the house says AMZ just hasn’t synced their e-mails-not surprising,right?. However, I’m getting seriously concerned. Any help will be appreciated.

Ugh. Have any of the banners re-appeared?

Nope. Everything hunky-dory. No demands/threats and we’re eligible for the BB again
(Occurred before. we re-verified address).

FWIW When Amazon called our caller ID displayed:
206-577-11304 Ronel Fernandez
Why would Amazon do this?

So his job is to tweak stuff created by AI.
AI then sees the changes so that he won’t be needed anymore?
:roll_eyes:

AI does make chess funny though..

Sonny - who is an AHT SME (“Account Health Team” “Subject Matter Expert”), rather than an actual Forum Mod, as may be discerned by the avatar* - is relatively new; he first began posting in the OSFE’s Account Health sub-forum around late August of 2022, generally on topics of Account Verification.

It may not’ve been clearly evident to all from my B.K. (‘Dogtamerese’ for “Before Katie” :upside_down_face:) activity that I generally harbor a dim view of many of the SMEs who have trotted up to plate - likely, methinks, because I have a marked tendency to pull a punch until push actually comes to shove, even when pointing out bone-headed foibles such as posting recommendations to visit this or that Amazon content without first stripping out the Midway Authentication Portal component of the URL that THEY use (rendering it accessible only to Amazon personnel who posses the needed login credentials**) - but by and large, I’m constrained to admit that Sonny seems to have done a better job than some others who shall remain nameless…


*

SMEs sport a lower-case ‘a’ in their Profile’s avatar, while actual members of the FMT (“Forum Moderation Team”) sport the Amazon ‘Smile’ swoosh in theirs; some of us may recall Papy recommending, to the well-missed SusanH, that some differentiation on this score might be advisable, back when the “New Year, New Voices” Iniative was in it’s faltering infancy)



**

A phenomenon, first seen in certain SHC (“Seller Help Content”) pages fomented by the Editorial Team in the immediate wake of the 2018 Help Consolidation Initiative, that subsequently spread first to the Amazon News/Headlines Team, and then to both the FMT & the AHT SMEs).

As Lake, among others, has opined for many years, Amazon has simply become too-bloated an organization to effectively manage with the resources that TPTB’s decision-makers are willing to devote to anything other than increasing Wall Street’s admiration…

Well that 'splains why he figured all one had to do was make a phone call, easy peasy.

Here is my latest email from Amazon (after verifying some info twice, and getting all the checkmarks, and the banner going away). I think some crazy person gets a thrill from picturing folks banging their heads again the desk and screaming WHY?! WHY?! MAKE IT STOP!
++++++++++++++++++++++++++++++++++++++++++++
Hello,

Your tax information has been verified successfully.

Please note, however, that you must still submit all other information requested by Amazon for verification to avoid interruption to your selling account.

We’re here to help.
If you have questions about this process, please contact Seller Support via Amazon Sign-In.
Sincerely,
Seller Performance Team
Amazon.com

I had trouble with country code too
It should be stated as
+1-2125551212
the “dash” after the +1 often gets missed then the number is rejected.

Our phone number is verified without a “dash” after the +1 … ours appears as:

+18885551111

Same here.

As has for many years been par for the course, Amazon IS all over the map in considerations like these.

I hope this is the end of it! I saved the screen shot just in case.

Yes!!! I received the same screen a few days ago and I saved mine as well.

A Big GREEN BOX with a Check Mark would have been better than a Yellow Warning Sign with Good News!!! But, at this point, I’ll take it any way they give it.