It’s not named that, but the TLDR of it is “(sellers) are responsible for delivering the product to the address on the order, what you do beyond that is on you. Returns happen from the address on the order, if you shipped it out of the country that’s on (the buyer)”
This is the only policy that is a slam dunk with A-Z.
You show the item went to a freight forwarder and amazon just closes the case.
They don’t like items that can’t be shipped out of the country being shipped out of the country.
If this is true, why does Amazon FBA ship to obvious freight forwarder addresses, and allow those “customers” to manipulate them with claims off INR and damage and such, and no, of course they can’t return the item because they are in a wheelchair or some such nonsense.
The main clue, of course, is a code number in the name field or the 2nd address line.
That code number tells the freight forwarder where to forward the package.
Not familiar with FBA but when you use it you allow Amazon to handle your CS for those orders.
I stopped FBA after a few dozen fraudulent returns (including out of policy returns of 8 months). That was the first year FBA operated and I have never looked back.
For FBM the Freight Forwarder policy is a simple the SS agent gets to close out the case and move on.
True, but our annualized return rate is like 0.5% - and the bulk of that is people who don’t read the title or description, and order thinking that it is a product for some sort of “home” or “consumer” use, when it is not at all for “civilian” populations, but instead for a tiny specialized niche.
AFAIK, Amazon does the same things with these returns, You can get a label for $1 to ship it back (us shipping only) or you can drop off at UPS/other stores (again US only). You start saying will I took it out of the country, they respond “Not our problem” (in an Amazonish way)
It’s true that dropshippers have an easier time getting FBA refunds, but that’s true across the board. FBA is happier to give money away than sellers, nothing specific about ignoring this policy vs others.