First red flag. Shipping not to a name but to a Freight forwarder Number
I laughed when I got this message:
Hello. I placed an order securely from your store. I purchased this product and plan to give it to my cousin as a gift. This product has defects or issues. Unfortunately, it does not meet the specifications and performance specifications stated in the product description. It is a very low-quality and poor-quality product. I believe it is used or second-hand. This product was a gift. Therefore, it is clear that the product is defective and does not fulfill its promises. In accordance with my consumer rights, I request a return and a full refund. I expect you to refund the amount I paid immediately, without delay or negative feedback. Otherwise, I would like to inform you that I will be forced to file a formal complaint under Amazon’s customer protection policies. Best regards…
Gee where have I seen this before… Oh yeah the fourms.
Then we go to the 2nd level of threats The fake message from Amazon customer service
Dear Amazon Seller,
This is Amazon Customer Service. A customer contacted us with some questions about a purchase they made from you. The problem is described as follows:
Product: B001IDZLBG
Order number: 112-3550451-6553052
Return request: No
Reason for contact: A customer has complained to us about a product. Our team reviewed the photos the customer sent and determined that the seller was at fault. In this case, please complete the customer’s refund immediately! Otherwise, sanctions may be applied.
Please respond to this request within 48 hours.
Thank you,
Amazon Customer Service
Of course I kept responding with the Freight forwarder policy and how to return an item.
Then we get the legal threat:
Hello. I don’t think you’re taking me seriously. I bought this product as a gift. My cousin is disabled and can’t return it. What’s more, the product is in another country! Let me share my conversation with Amazon. If you don’t refund my money, I will take legal action. Just so you know!
Sheesh right down to disabled cousin. BTW the item is a pediatric stethoscope. WTF would a disabled person need with that?
Interesting since I get that 48 hour response stuff sometimes from legitimate customer service messages. It’s meaningless, as our metrics target is 24 hours and there is no penalty for taking longer than 48 hours, but they write it.
Keep in mind that CS pretty much just transcribes what the customer tells them; if the customer is reading the scam script, that is what CS will send to you.
This was from this morning, and it’s pretty standard. CS messages almost always include the 48 hour request.
That’s not to say that the scammers don’t also include it. But they got it from actual CS messages.
This guy just doesn’t give up.
Sent me yet another message from “Amazon customer support”
Dear Amazon Seller,
This is Amazon Customer Service. A customer contacted us with some questions about a purchase they made from you. The problem is described as follows:
Product: B001IDZLBG
Order number:
Return request: No
Reason for contact: A customer has complained to us about a product. Our team reviewed the photos the customer sent and determined that the seller was at fault. In this case, please complete the customer’s refund immediately! Otherwise, sanctions may be applied.
Please respond to this request within 48 hours.
Thank you,
Amazon Customer Service
Reported
Buyer is being unreasonable
Buyer is trying to scam me
Buyer is harassing me
Hello. I think you’re not taking me seriously. I received this product as a gift. My cousin is disabled and cannot return it. Furthermore, the product is in another country! I’ll share my conversation with Amazon with you. If you don’t refund my money, I will initiate legal action. Just so you know!
So I copied and pasted the Safe-T-Claim denial letter with some small modifications
There are no refunds without return. Because you used a freight forwarder you have lost any and all protections given to buyers by Amazon including the right to return an item.
You have been reported to Amazon for Harassment
We understand that you may not agree. However, we stand by Amazon policy.. This issue will be marked as resolved, no further investigation will happen for this issue and we may not reply to further communications about this issue.
