Not that it’s a big deal …
Granted I’ve not looked in some time. As you can tell there’s little reason when no feedback is coming in, LOL.
I tried to see if anyone else has posted about this but couldn’t find anything.
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You are not alone.
IDGAF about any of these customer opinion metrics, and value the opinion of my cat over entitled, abusive, stupid Amazon customers. After all, they are not my customers and Amazon and I are not partners.
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I saw that and wondered about the “preventable contact” – I take this to mean that if you send a message to buyer that is not a reply to their message – this would be “preventable”
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The Preventable Contact is the BUYER taking action not the seller.
Text of the ? for Preventable Contact Rate
Preventable contacts tracks customer service contacts from buyers seeking a refund or replacement due to a product quality, fulfillment, or shipping problem related to their order, excluding buyers who simply change their minds. This is calculated by taking the number of preventable contacts divided by the number of items shipped. For example, if you received 1 preventable contact and shipped 10 items, then your Preventable Contact Rate would be 10%.
Buyer Dissatisfaction Rate
Buyer Dissatisfaction Rate tracks the total number of “No” responses to the survey question, “Did this solve your problem?” divided by the total number of surveys sent to your buyers.
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Well, I can say that you’re not the last; I still have the old version that just shows the 30day, 90day, etc. columns up top. Of course, like you, rarely look at it.
But the good news is that only 4 more days for my last neg to be over 365, so should start showing 100% again.
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My customer service sucks. I’m a bad person. I should not be allowed to sell things on the internet. I answered the question within 9 minutes but that is slower than 99%. I really suck. My boss (me) is going to fire me (the employee).
I had a buyer contact me (opened a case) because the “date was incorrect” on their order.
I had just purchased shipping. They didn’t have it yet. They saw the “default” picture of the listing.
I replied back that I had the right date and attached a picture of their actual item before I boxed it up.
They surely answered “no” to that “Did this solve your problem?” because the case was still open and red.
I sent it again stating that the attached is YOUR order.
“Picture doesn’t come through Amazon App. Send me an email.”
Me: “Please check your messages in a desktop version of the website.”
Them: “Nevermind”
(and the case is still open, 4 days after it was delivered)
Unfortunately that has been the only order in the last couple weeks during this really slow year for me. 
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Like our friend Picks, we still haven’t had the update rolled out to us.
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We have not yet been updated either.
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I’ll be the last to know, no updates on my page, just the 30,90,etc.
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When I click show more I see…Hmm. Bad Calc that’s a doozy of a percentage 
11038%
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They have obviously hired newly minted MBAs that took the same statistics courses that have decided that some products can reduce ‘whatever’ by 900% or whatever they want to claim.
I’ve always wondered what wrinkle in the time space continuum all the negative quantities disappeared into…
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Begs the question …
How many other people are in your “store”?
Category … maybe …
Marketplace … maybe …
But in your “store”?
Unless you have multiple personalities, you truly are out performing yourself !!!
ummm
… actually thought maybe you were a slacker because you hadn’t hit 12,000% higher yet …
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One of our SoA Accounts just was borged today, too; interestingly, it’s showing a different Performance Period than yours - ours is “Sep. 17 - Oct. 15, 2024
Performance period displayed.”
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Same
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Today it’s Sept. 18 - Oct. 16
So it’s staying pretty well current …
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Ours shows the same as it did yesterday … Sep 16 - Oct 14
(… and refreshed the page twice just to make sure)
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We’ve had this showing for like a month…I don’t pay any attention to it. These stats meaning nothing given the low number of buyers who it actually counts. Our dissatisfaction rate is 16.67 percent…which basically represents 1 person out of the 6-7 who have answered that question (out of hundreds of orders within that time period).
Just more useless crap. Amazon hasn’t gotten the point, yet, that metrics mean nothing on things where the sample size is only a small percentage of people…meaning these surveys, actual seller feedback, etc.
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Yep. My feedback is now showing my “Lifetime” score, as I’ve had fewer than 10 feedbacks in the last 12 months. But even as a small seller, I ship that many orders on many days; so not even 1 in 200 is leaving feedback.
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