Amazon Account Deactivation Appeal

[oneida_books]

@Asif

thanks for the input, Yes i have to give them a plan of action. my account was deactivated due to linked account with my own account on seperate marketplace.

No you don’t. At least not yet for the first Global Account.

I’ve helped many sellers through this so I’m 100% on what to do, which is resolve the 2nd Global Accounts failed verification.

Until you do that you are not going anywhere with the EU Region you really wish to sell in.

Now - You have yet to provide much information on why that account is not passing verification.

@Asif

In order to get the linked account update they need the following:

1. Valid credit card.

That means a Internationally Chargeable CC listed within that account. It also must match exactly the Legal entity and Business Address you have on your Seller Central Account info.

@Asif

2. Utility bill
3. Business license

Regarding matching of name and address i have one question. Which address should it match with - of my company in UK or my residence address in Pakistan

It must match whichever address you are using in the 2 areas I mention above - Legal entity and Business Address

[Asif]

Hi Dear,

Thanks for the info, appreciated, hope it should help.

[Asif]

Thanks again for your help, i have not yet submitted these documents.
Noted your comments on the credit card, that is fine and i can manage this but i don’t have a Utility bill in the name of store owner. that is the issue at the moment.

[Pepper_Thine_Angus]

@Asif

but i don’t have a Utility bill in the name of store owner.

Just so we are all on the same page here, are you the store owner, or is it someone else?

[Asif]

Hi sorry for delay in reply, i am not the store owner, its my son.

[Pepper_Thine_Angus]

So does your son have a utility bill at the address amazon has on file?

[Asif]

No

[Pepper_Thine_Angus]

Then I am afraid that there may not be a path forward.

Amazon requires a utility bill or a business license in the name of the account holder at the address you have on file with Amazon. This is a legal requirement and it for ID verification reasons.