[Amazon] Amazon expands options for sellers to handle customer returns

Nothing new to see here, move along

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Especially when returns aren’t allowed for what you sell. :rofl:

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That’s when you have the great [AMZ News] Streamline returns with Returnless Resolutions posted 9 hrs ago.

We’ve launched FBA Returnless Resolutions, a new program that helps you streamline returns by offering customers a full refund without having to return the item.

When you enroll in FBA Returnless Resolutions, you’ll benefit from the following:

  • Lower fees associated with returns and increased convenience for customers.
  • A streamlined return management process that removes the need to handle returns of physical items.

Eligibility for FBA Returnless Resolutions is subject to legal, safety, and regulatory guidelines. Products such as dangerous goods, heavy and bulky items, and those with an average sales price greater than $75 are not eligible.

For more information, and to learn about enrollment, go to FBA Returnless Resolutions.

You can also recover value on your returned inventory with FBA Grade and Resell, a program that assigns your eligible returns a grade and, if eligible, relists them.

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Yup, checked it all out.

Through SAS, we were able to get a customer service link with our phone # and customer service contact page from our site linked into our listings if someone goes to return them. We get 1 to 2 contacts a week which we handle. If we had it our way, buyers would be able to get a refund the easy way. The way it should be.

Haven’t had a single 1 Star review complaining about how the product can’t be returned since we got linked up. Buyers are under the impression that the seller is blocking their ability to return certain things. To Amazon’s credit, they did add “not returnable for safety reasons” to all the PDP’s. That’s helped as well I think…

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Underrated topic, bumping this

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