Amazon buyer account

Selling on Amazon
1

I wasn’t sure where to put this, since it involves me as a buyer rather than seller. But the folks here are my go to with all questions Amazon.

Can anyone tell me if one can see pre-ordered books in your buyer account? I clicked on almost everything in there. I pre-ordered a book at the end of June, price guarantee of $72.94 when released. It is now listed at $83.95 for pre-orders. But I cannot find in my buyer account that I have pre-ordered it at any price. I also cannot find a button to get customer service without having an actual order.

As always any help much appreciated.

2

Did you receive an email when you “placed” the pre-order? Silly question, but did you filter your parameters to the time frame you are looking for?

3

Honestly, I have no idea if I received a confirmation email or not. Certainly can’t find one in the stack.
It only lets me choose past three months (which should cover it) or 2026. I do see an order before and after that pre-order, so it should be there if it shows up in the same list of orders. And I could not find anywhere else that might have pre-orders on their own.

4

Try going into orders and returns (upper right) then under Your Orders, click on “Not Yet Shipped” and see if the order appears there

Screenshot 2026-08-27 141444
Screenshot 2026-08-27 1414441039×510 65.6 KB

BTW that order did ship and was delivered (FBA too) so no idea why it’s stuck there. Also… $360 per drive in 2022, $1000 ea right now, OUCH

5

Tried that, the only thing under Not Yet Shipped is one I just ordered yesterday.

6

On desktop

Something else - Direct

“Select I need help with something else”

Type

“Agent”

Select

“It’s something else”

Type

“Agent”

Select

“Chat with an associate now”

I would explain the situation and ask that they correct or pay you the difference as credit or membership fee credit

Is it worth your time? No. But darn if I would let the algo get away with it.

Empire has good customer service at least.

7

I should have mentioned my account is on the Canadian platform. I did find a Customer Service button on the dashboard, where I can indeed click Help with Somthing Else. Then the rabbit hole. There are many areas to click, plus again Something Else, click. Then (I kid you not) my only choices are Amazon Community, which takes me to the forums, Return a Gift, which takes me to a form to do so, and Registry Discounts and Welcome Box. Nowhere can I type anything in to swerve out of this path.
You are right, not worth the money difference, but I too dislike this type of unnecessary insanity. I also wanted to make sure I had it pre-ordered, but don’t want to do it again, because with my luck, they will charge me for two copies.

8

There is a way to get to am AI chatbot, then it will dump you into live chat, but yeah it takes time

9

Put in your initial problem
When it comes back for more type in “Need a customer service agent”
When it says but I can help you etc … again type in “Need a customer service agent”
It may take a couple of more times but should then connect you to a customer service agent.

Note

This was KJ_Amazon’s hack on NSFE to get to a customer services agent.

10

Okay, my bad, I’m not surprised. Thanks for the assists, sorry I messed up on this. I ordered this on the .com site, not .ca

:woman_facepalming:

11

Honestly I wouldn’t have even thought to ask that! So learning experience all around

12

It is an unusual thing to do, ordering on the .com site, it think it was not offered on the .ca site when I placed the order. But I had brain food for lunch, figured it out after that :sweat_smile:

13

Is that Canadian for a shot and a beer? Asking for a friend who had to give up booze… :grin::grinning_face::smiling_face_with_sunglasses::smiling_face_with_sunglasses::smiling_face_with_sunglasses: