Amazon buyer changed 1 star feedback to 5 star

To be fair, the SHC (“Seller Help Content”) page(s) which for many years included language specifically permitting that practice do currently appear to have had that language removed - but AFAIK, what the long-time FMT-CMT Moderator Glenn posted to an NSFE discussion 072124 here is still correct (‘bolded’ emphasis mine):

https: //sellercentral.amazon.com/seller-forums/discussions/t/fb2da236-a6b8-46e0-941d-87c9ebb8b305?postId=c8a778db-9825-4ec7-84f6-6b256f187324

I’ve got it on my plate to confirm whether or not there is no longer any published policy specifically stating the same in another SHC page, but primarily because we ourselves so-rarely receive Negative or Neutral Seller Feedback, that exercise is of a very-low priority for me…

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