Right, if there was an issue with the order. Asking or suggesting they remove feedback or change the rating is against policy.
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Perhaps this has changed. My understanding is that the only time a buyer can change feedback is if Amazon ā for whatever reason ā removed the feedback of their own volition (not due to seller request). Amazon would notify buyer and they would get another chance. Perhaps this just never happens anymore. Perhaps now any feedback that might have been removed that way has already been blocked by bots?
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If Amazon removes the feedback, sometimes the email will say the buyer can leave another feedback. However, I think weāve had 1 buyer ever actually go back and leave another. I donāt even know if buyers actually have that capability anymore or whether Amazon just hasnāt updated their email template for some feedback removals.
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My guess is the buyer left a product review instead of a feedbackā¦went back and changed the product review from 1 to 5 stars (not knowing there is a difference between feedback and product reviews).
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To be fair, the SHC (āSeller Help Contentā) page(s) which for many years included language specifically permitting that practice do currently appear to have had that language removed - but AFAIK, what the long-time FMT-CMT Moderator Glenn posted to an NSFE discussion 072124 here is still correct (āboldedā emphasis mine):
Iāve got it on my plate to confirm whether or not there is no longer any published policy specifically stating the same in another SHC page, but primarily because we ourselves so-rarely receive Negative or Neutral Seller Feedback, that exercise is of a very-low priority for meā¦
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Thank you @Vtr and @Dogtamer for posting the policy information for contacting Buyers related to Seller Feedback issues. I suspect many Sellers are claiming that contacting Buyers about negative Feedback is prohibited because they are confusing itāas we all do at timesāwith Product Reviews.
As Glenn_Amazon said:
but
Contacting Buyers about unfavorable Product Reviews? 
PROHIBITED
Contacting Buyers about negative Seller Feedback? 
PERMITTED but must follow Guidelines
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Thanks to having just now (072824) read one of Dannyāsās 071124 (link, NSFE) responses in a discussion similar to the one for which Glenn posted the above-quoted reply from 072224*, Iāve found the SHC (āSeller Help Contentā) page which still contains the dispensation for contacting members of the Amazon Buyer Community, in regards to Seller Feedback; itās When buyers want to remove feedback (link, Help Hub Revision) (bolded AND italicized emphasis mine):
Our own internal records indicate that the language of that particular published-policy SHC page has morphed greatly since I first recorded it 041317 - especially-so in the wake of various Communications Guidelines-revamping Initiatives since Q1 of 2018 - but from what I can see, now, that page is the one two which weād direct Seller Supportās attention should push come to shove.
IMHO, Papyās reply has got the right take on situations like this.
*
In my upthread reply quoting Glennās post (Post #25), I mistakenly cited ā072124ā - i.e., July 21, 2024 - rather than correct date, 072224.
Thereās a reason why some of my elders absolutely delighted in calling me āWAā - an appellation which stands for āWrong Again.ā 
Mea culpa
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ā¦ how ironic or is it? ā¦ with in the same post ā¦
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Sometimes, itās advisable for me to prove that Iām only human - for there would seem to be more than a few who arenāt yet convincedā¦
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