This is mildly interesting. Here is a snapshot from my account:
I found this URL that contains most of the dispute codes you might find for your Amazon chargebacks:
This wasn’t there yesterday, but I confirmed I have this as well.
Now I just need to figure out a way to use this information.
I should mention that the codes I have don’t show up on that website though.
EDIT: I tried a few other sites as well and none of them had some of the codes I’m seeing on Amazon either. It looks like at least some of these might be internal Amazon codes.
I feel the only real way to use them is to determine whether it’s one that will count on your ODR while open or not (meaning normally unauthorized).
We normally just check if the funds are in the held category in Amazon payments to determine that….if it doesn’t show the amount being held then it won’t be on ODR.
Side note: Microsoft Copilot was able to provide me with every chargeback code that I have listed, so far. It feels like an odd code system. Letters, numbers, decimals. An odd mix.
This site seems to have a better list.
This change went through a few days ago. I liked the codes, honestly. I had to look them all up, but they were specific, and not Amazon specific. These descriptions are broadly equivalent, but provide less information overall, even if they negate the necessity of having to look them up.
It appears that Amazon is processing without needing any info from you. On the last image click the View Details and see what it says.
If you shipped this using Amazon Buy Shipping, then Amazon has …
- Confirmation that the order was shipped
- Date the order was shipped
- The name of the carrier used
- Link of the shipper
- Delivery confirmation or tracking number (signature if you did that)
- Return and refund policy, as well as the cancellation policy
- The return shipping address that your customer should use in order to return the merchandise in exchange for credit
It doesn’t appear that you need to do anything just yet. Monitor and watch to see if any shows up under the Action Required tab.
For now, all you can do is relax and wait.
There is often a delay between when the chargeback notice comes in and when you can defend the chargeback. I often can’t do anything for the first 24-48 hours. Dunno why.
Give it until tomorrow, and if there is still no way to defend it in Seller Central, just respond to the email.
This. It showed up this morning.
The email is a no reply address.
My chargeback notifications come from [email protected] and my replies get responses. Did yours come from a different email?
Sounds about right. I have no idea why the delay, but it’s really annoying.
