What an A-Hole… LOL
We have been falsely accused of threatening a customer, and despite our efforts to resolve this privately, we believe Amazon’s automated systems are designed to dismiss appeals without proper review.
We received an email from Amazon stating “We discovered that you threatened a customer. This is against our Selling Policies and Seller Code of Conduct.” However, this accusation is entirely false. The message in question was sent in response to Amazon Customer Service, who demanded the cancellation of a return label for which the buyer was already refunded, not the customer, and it was a professional communication regarding a refunded item that the customer failed to return.
Here is the message we sent in response to Amazon Customer Service:
“Please note that [Customer Name] has already been refunded for the item in question. However, the item does not belong to them, and they are legally required to return it. Failure to return a refunded item is considered fraud. Furthermore, because this transaction involved transport via U.S. Mail, such conduct would constitute mail fraud, which is a federal felony under 18 U.S. Code § 1341. The statute states: ‘Whoever, having devised or intending to devise any scheme or artifice to defraud, or for obtaining money or property by means of false or fraudulent pretenses, representations, or promises, … places in any post office or authorized depository for mail matter, or causes to be delivered by mail … shall be fined under this title or imprisoned not more than 20 years, or both.’ We kindly request that Amazon Services advise [Customer Name] that they must return the refunded item immediately. Failure to do so will result in legal action.”
This message was not a threat but a factual explanation of the legal implications of the customer’s actions. We consulted our attorney, who confirmed that the communication was appropriate and did not violate any policies.
For further clarification, here is the message we were responding to:
"This note is being sent to you by Amazon to notify and confirm that [Customer Name] has canceled a return request for the following order:
Order ID: 114-8790201-3057013
Item: [Item Name]
Qty: 1
Return reason: Item defective or doesn’t work
Request canceled: January 28, 2025
Sincerely,
Amazon Services"
Order ID: 114-8790201-3057013
Amazon’s automated systems appear to be designed to dismiss appeals without proper human review. This creates an environment where third-party sellers are unfairly penalized, and their businesses are put at risk. In our case, the false accusation of threatening a customer could lead to account deactivation, which would be devastating for our business.
We are calling on Amazon to:
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Remove the false warning from our account immediately.
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Conduct a proper human review of our appeal and the correspondence in question.
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Acknowledge the flaws in their automated systems and ensure that sellers are given fair treatment.
This is not just about our account—it’s about the broader issue of Amazon’s treatment of third-party sellers. Many of us have experienced similar issues, where false accusations and automated systems lead to unfair penalties. If Amazon continues to operate this way, it will erode trust in the platform and harm the very sellers who contribute to its success.
We also urge Amazon representatives to intervene and address this issue publicly. We deserve transparency, fairness, and respect as third-party sellers.
