Anyone notice Amazon has switched the “Help” section once again?
I posted here: Unannounce Change to the Help (aka Contact us ) Section
https://sellercentral.amazon.com/help/center
I was able to bypass it for now by putting in “seller support.”
Also found the old link is still working: https://sellercentral.amazon.com/help/hub/support
Seeing how it is warning you about personal info, I’m wondering if it will generate a forum post with your submission in some way.
Personal info?
Do you mean this section?
It’s an “everywhere” Amazon warning, not specific to the forums.
So no, I wouldn’t expect it to create a forum post.
BUT … I might test it out to see.
I’m just guessing somewhere along the solutions tree it is going to try to follow it might ask “Do you want to ask the Sellers Help Forum for Solutions to your question?”
I do not have that yet, my help page is still the old format.
I always use this to circumvent the AI interpretation
https://sellercentral.amazon.com/help/hub/support/describe
Gives me…
Note the “This is a new way for you to get support from Amazon.
Tell us what you think”, messages “Do not include personal or sensitive data in your description” and in case you don’t know what personal means…
Are you talking about the box where you have to ‘describe your issue’? I’ve had that forever, not new for me. I usually just enter some gibberish, then it tells me it can’t find a help page to funnel me to (no ■■■■, if I wanted to read a help page, I would have done that already) and we continue on with the process.
I don’t recall seeing the language about possibly being asked follow-up questions though, is that the part that’s new? Or did I just luck into being one of the early adopters for the fill-in-the-box help system?
Mine has this next to the “open a case box.”
I think it is good they finally have Seller University as a choice there.
+++++++++++++++++++++++++++++++++++++++++++++++
Support tools
When I use that old link, it redirects me to the new (?) page, shown in your screenprint.
sellercentral .amazon.com/help/center
I’m getting different pages, but not when I use the links. They appear exactly as I pictures in the OP.
Possibly a slow roll out or nothing set quite yet though, and I’d expect either/or when going through the link in Seller Central.
Would you mind spelling out for me exactly what you’re seeing that is “new” to you?
I see (and have seen all along) the screen print from your very first post, with the box to type in to describe your issue.
When I click either of your links, I’m taken to the new (?) page at /help/center. I can’t get to the “old” one you see, so am a little confused about what is different?
I’m trying to understand what was updated, but since I can’t see the old page to compare, I need some help. 
That image is new. You did not have it before, unless you were unknowingly switched some time back.
@SawleMill posted the old page view. Yes, there is still a text box. However the 2 pages are very different.
Oh, ok, thanks! When I read your initial post, I wasn’t sure what, exactly, had changed. So the change is the new column on the left, and the requirement to provide what country the issue is in.
I missed Sawle’s post, thanks for reposting his screen grab.
And that you can no longer “browse for your issue in the menu” part.
Oh, right, I had forgotten about that! See why I need screen grabs and detailed explanations? 
I use their help so rarely, I can’t remember what I saw last time. Thanks for the clarity. 
I still have the old page with the browse feature. I do not like that it could be going away.
They are probably forcing us to type in the box so their predictive AI can get trained to take over and route us into dead ends. The current dumb limited browse tree leads to dead ends more than half the time I need to open a case, so I must find an ‘other’ option in the menu to break through. Once that is gone there will only be support for the reasons they want to support. 
I’ve had a few missing FBA inbound cases lately that I had to open creatively because the investigate tool either didn’t work or was missing.
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