So, an item is ordered via FBA, returned with the excuse “ordered wrong item”, but suddenly judged to be “defective”, and per our settings, scheduled for destruction.
How can Amazon (with a straight face) make the claim that something that they handled multiple times before is suddenly “defective”? Why can’t they admit that it was damaged in return shipping or damaged by their own staff?
How does one get Amazon under control in this regard?
I get quite a few of these. My theory is it becomes defective when they put their hard to cleanly remove LPN label on the product packaging, thereby marking it as no longer new.
Warehouse damaged they’re supposed to reimburse you for, but if they’re marking customer damaged as defective that doesn’t matter since that’s your responsibility anyway
Except they are not really damaged by the customer or defective.
@Packetfire’s customer didn’t even claim defective or damage in their return reason but Amazon chose defective as a ‘remove from FBA’ reason to assign liability to the seller.
Their tenacious LPN labels would qualify as warehouse damaged in my mind.
Nail, meet hammer.
Nail, meet pile driver.
What is an “LPN” label?
“LPN” is ‘Amazonese’/‘Amazonish’ for “License Plate Number.”
It designates the label that the DC/RC/FC/SC Grading Teams apply to FBA-returned goods when those come up for their inspection, in pursuit of providing the FBA seller a methodology to track a returned item to its original Amazon Order ID.
The SHC (“Seller Help Content”) page “FBA inventory reimbursement policy: Removals claims” @ https: //sellercentral.amazon.com/help/hub/reference/9ZB3H4DP4H72U6R is probably the best starting point for learning more about how this process works.
Je ne comprends pas - a “license plate number” means what? Why is one attached to my already properly labeled FBA product? What purpose does it serve?
…or is this one of those inside Amazonian jokes that does not translate at all out of English into any other language, context, or mythology?
I realized that my original response was rather cryptic; I was amending it to add context to exactly what you’ve astutely asked while you typed up the post I’m now replying to, but I was slower than you.
License Plate Number is a very strange name for it, I’m not sure of the logic in that choice of words. Every FBA return that comes back to you has (or should) a white label that begins with LPN, example:
The reason why Amazon assigned the terminology “License Plate Number” is rooted in the method of operation of its DCs/FCs/RCs/SCs, which are all fundamentally based upon a production-line system, highly automated, which employs forward-moving conveyor technology.
Viewed from the mezzanines above the Production Floor (where the big-wigs perch), the various input-output conveyance flows of goods, along & through this and that machinery, appear strikingly-similar to aerial photographs of big-city traffic arteries.
As we all well know, every Amazon-handled package has it’s own license plate number in Amazon’s logistics mechanisms, embodied in the barcode label that is supposed to be in play for this and that scenario - but the LPN label itself has always supposed to have been reserved for the various Grading Teams usage in marking Returns, and forwarding them properly into the systematic flow, despite certain well-known instances of that not proving true due to insider shenanigans.
So then the individual packages moving around below (in the aerial view) are seen as similar to vehicles on roads.
Precisely so. That’s where the internal terminology LPN came from.
Good entry for a trivia thread.
Wait, what? I put fnsku labels on my stuff, and they put MORE labels on, too?
I have INSTRUCTIONS on my bottles. Can I hope that Amazon will not cover those instructions with their LPN label?
LPN labels are only for returns.
And paid by FBA…
Yes they sometimes do this, who knows why. And a few times they have been mislabeled as different items.
