Just noticed this morning that all of our orders (fbm) on the order page are missing the information that we have been putting under the note section. We normally had put this type of info in the box:
SEE ORDER DETAILS UNDER [our system reference #]
11/14/2025 USPS# [tracking for USPS]
11/XX/2025 DELIVERED
We have been doing this for years. It showed up on the side when a customer emailed us which provided us a quick reference.
As of this morning, the note box is wiped clean.
Anyone else seeing this?
EDIT ADD: The notes we put in this morningās orders are not there once we close and reopen that particular order. We checked the new Next Gen Selling pages for Seller Central and they are the same ā¦ order notes missing from the order note box.
Iām just coming here to ask about this issue. I also noticed this morning all my notes are gone, and what I just added this morning, didnāt save either.
FWIW, I used to copy the buyerās address to the notes, so when Amazon abbreviated it soon after shipping, I could contact the customer if I needed to. Now, it looks like I will start copying the customerās address offline to my computer.
As noted over on NSFE, the notes are still visible if you have sent a message to the customer in the right column beside the message.
This is encouraging as it shows the notes are not completely lost ā¦ just not showing on the order detail page ā¦ so it is most likely a break in code.
For what it is worth, I am still seeing the notes but they do not seem to be working properly and saving information. I use them all the time as well for order notes/serial numbers/specific info.
We have been for some time. We were putting a reference number in the Notes as to the location of the āofflineā notes. Decided that we should also put this reference number under the āYour Seller Order ID#ā at the top of the order page from now on.
How unobservant of me - I never noticed that before! Iāve been using the notes box on all FBM expire-able product orders to record the expiration date of the item shipped, to link it with the order. I only wish the notes field was included on the order reports, itās not an option.
I donāt see āSeller Order ID#ā on the order report, or on the list of optional columns that can be added; which seems odd to not have a downloadable record for sellers who assign IDās.
