I just did a return through Amazon and don’t recall having to acknowledge that I might not get a refund. Perhaps Amazon is targeting customers who abuse the return process (which would be nice).
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I was going to comment on this but could not find a better source. I don’t hate that they are warning people about restocking charges. I think Amazon is tired of having sold by Amazon sales abused like they always have been for 3ps. These actions while for Amazon’s gain, will trickle down to help 3ps a little.
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We had to do a return because Amazon sent completely wrong item … not even close. After we set it up and took it to UPS, we got an email stating that, if the item returned wasn’t the correct item, we wouldn’t get the refund. Needless to say we were pretty upset and called Amazon. How could we return the correct item if Amazon sent the wrong item? After a few minutes on the phone, Amazon apologized, made sure the refund was processed and gave us a $10 gift certificate because of the hassle.
We are probably not the only one who has made this type of call.
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I’ve seen a couple of click bait-type videos in recent days where people video themselves being indignant about Amazon returns. This led me to poke around in the customer-facing help pages to see what Amazon tells customers these days about returns.
I have no idea if or when these help pages have been changed, but I do not recall seeing some of this content specific to return policies.
I found the following pages interesting reading and even saw some verbiage that might come in handy when explaining return policies to a customer.
This first one is particularly interesting. It specifically mentions “Possible charges after advanced refunds/replacements/exchanges.” It also gets a little muddy because later it displays reasons that a restocking fee might be charged.
Amazon Refund Timelines
https://www.amazon.com/gp/help/customer/display.html/?nodeId=GKQNFKFK5CF3C54B
Returns to Third-Party Sellers
https://www.amazon.com/gp/help/customer/display.html?ref_=hp_gcs_csd_d2_other_1_G38BHJQ25PNCLUBU_uz4jsvoQjV&nodeId=G38BHJQ25PNCLUBU&qid=1727226297945&sr=1
Find a Missing Package
https://www.amazon.com/gp/help/customer/display.html?ref_=hp_gcs_csd_d2_other_1_GCU8BWGTQNJKQEBS_N14lccC7D8&nodeId=GCU8BWGTQNJKQEBS&qid=1727226386972&sr=1
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I had a return situation like that myself. I ordered shipping boxes and got vanilla-flavored protein powder (in a box the size I had ordered). I called, got a refund and was told I didn’t have to return it. It was expensive protein powder, too. My sister-in-law was the lucky recipient.
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