They are doing FULL refunds on buyer-faulted returns npow…this just started for us in the last 10 days. What is going on? Anyone else seeing this?
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Wish we could edit posts longer…so I could spelling errors in original post.
Anyways, we DO NOT do free returns…I have confirmed that option was not accidentally turned on, either. This started with returns that were refunded on April 10…even if they actually initiated the return weeks prior.
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Are you seeing reimbursement from Amazon anywhere else? Is Amazon somehow covering the label cost, instead of the Buyer?
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I’ve seen several reports of situations like this over in the NSFE during the last few months, unfortunately, such as this one:
https://sellercentral.amazon.com/seller-forums/discussions/t/3546afb6-b838-4301-96b5-23d26cc681c9
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No, I’m not. I did file a Safe T claim on the order and it was approved….but I’m not doing this on EVERY SINGLE return.
I’m not crazy, am I? That has been the policy……that they have deducted the return label costs from buyers’ refunds, right (on buyer faulted returns)?
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I’m glad the policy was again clarified there by a mod….that the return label cost should indeed be deducted from the buyer’s refund. I’m surprised I haven’t seen anything else on this from the NSFE.
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Maybe you won’t have to, if SEAmod has anything to do with it:
Dum Spiro Spero…
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I do see a few other sellers now complaining about this same issue.
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Yes, I look at every single one of them and found there have been more and more weird things happening. Like received two returns yesterday – automated, but no refund at all.
Discretionary returns, so I will win SAFE-T claims, BUT If I do a refund myself, I can’t withhold the return label cost. So I gotta wait…and then file.
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This got fixed….
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I think there’s still something weird going on with returns and I haven’t noticed anything consistent.
Saturday, I got two back. No automated refund.
Monday, I got one back. Automated refund, shipping correctly charged to the buyer.
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This got fixed (Amazon wrongly not deducting the return label cost on buyer faulted returns).
As to your oddities with returns coming back with no automated refund being done, this is normal. We get 1-2 of these per week…it could be a system error, it could be the buyer was kicked out of the RFS program at some point. I’ve never really been able to pinpoint any common thing between those that don’t auto-refund.
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I concur. For about a week to 10 days, every return that was clearly seller faulted, refunded the return postage to the customer. I have a small pile of them to do safety claims on. Though I despise chasing nickels when I could be hunting for dimes.
When I look at the returns, with RFS, the refunds include paying the return shipping to the customer. No option to change it.
The last two days we have had one or two that have been correct.
The oddest thing is the customers were truthful, they admitted fault. Most claim Seller Faulted to get a free return. They have no idea what that causes on our end. Threats from AZ to shut down the listing, shut down our account etc…
That is another story.
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We don’t talk about this enough. Amazon should provide a note/flag when this is the case, so that we aren’t spending time trying to chase a problem that isn’t ours.
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Just got a message from one of my two customers who are waiting on a refund.
I simply said refunds are automated by Amazon…
Like leave me alone.
Once automatically refunded, I can file the SAFE-T claim.
Iris
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