Amazon threatening to remove car part as a…..pesticide?

Selling on Amazon Bots gone wild
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I just received a notice about this an hour ago. This is for a molding we sell for a car. It’s obviously not a pesticide. I’ve seen this come up a lot.

What is the easiest way to navigate this?

This is the email….

This is to inform you that the following detail pages are at the risk of removal from our catalog. You must take remedial actions before 6/5/2024, UTC, else your listing(s) will be removed from our catalog. It is your obligation to ensure that the products you offer, comply with all applicable laws, regulations, and Amazon’s policies.

ASIN number

This product has been identified as a pesticide product, pesticide device, or a product that contains pesticide claims. To be considered for reinstatement, please provide evidence of an EPA Registration number and/or EPA Establishment number or a certification that the product is exempt from EPA regulations. You will need to provide this information in the Pesticide Marking attribute for the listing. Instructions for completing this attribute are available on Seller Central at أمازون. For vendors, please see Vendor Central at Amazon Sign-In. If claims are the sole reason for your product being removed, please remove the prohibited pesticide claims. Some examples of pesticide claims include removing, inhibiting, destroying, repelling, trapping, eliminating or mitigating the growth of odor-causing bacteria, mold, mildew, pests and/or viruses, and other similar claims. If all claims are removed from the Product Detail Page, Images and Labeling, you may relist your product through Seller Central. For more information, see our Pesticides and Pesticide Devices Seller Help page here: أمازون. Please note that any listings that continue to make any pesticide claims from any source will need to meet Amazon’s listing requirements for pesticides and pesticide devices. For more information, see our Pesticides and Pesticide Devices Seller Help page here: أمازون.

What actions do I need to take?

Go to your [“Account Health” page](file:///var/mobile/tmp/com.apple.email.maild/EMContentRepresentation/com.apple.mobilemail/B66FCD80-2F6B-426F-A267-97CB036025BC/$%7BaccounthealthLink%7D) and review the violation for any relevant actions or information required to bring product into compliance.

Are your listings at risk of deactivation in error?

If you believe there has been an error, submit an explanation through your [“Account Health” page](file:///var/mobile/tmp/com.apple.email.maild/EMContentRepresentation/com.apple.mobilemail/B66FCD80-2F6B-426F-A267-97CB036025BC/$%7BaccounthealthLink%7D) by clicking “Appeal” next to the impacted ASIN and following the instructions provided. Your explanation should include how the at-risk listings have not violated our Restricted Products policies.

We’re here to help.

If you have questions about our restricted products policy, refer to:

Restricted products: أمازون

Listing restrictions: https://sellercentral.amazon.com/gp/help/G200832300

Restricted Products FAQ: https://sellercentral.amazon.com/gp/help/GCYAVS22E6CQKV2B

p> We appreciate your cooperation and thank you for selling on Amazon.

Amazon Services

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I had a boiler valve pulled for being an illegal car part.
Amabots be crazy.

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So how did you resolve that?

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Is there any way to word the item without the mold(ing)??

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Yea, trim

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I mean I could….but considering we have thousands of moldings listings up we could have an issue.

I know some of these were labeled as pesticides years ago but I think they were fixed (I knew this because when a return would come in….it would have to be sent ground because it was labeled a pesticide). However, I haven’t gotten that email in years so I figured they were fixed.

Either way, I did some reading up on this and most say it’s just easier to take the pesticides test and then edit the listing under compliance once you’ve passed that test to check the box that says “this isn’t a pesticide”. I just did the pesticides course and passed now so it says I have permission to sell those now.

However, when I go in to try to edit the listing to fix the compliance section….it still says I don’t have permission to sell the item. We are brand registered for this item, etc. Not sure what to do at this point since I can’t edit anything……?

This is just more typical random Amazon ■■■■■■■■….

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This was what I came here to say.

I would wait and watch for 24 hours, for Amazon to update itself. If that’s not the problem/remedy, then contact Brand Registry support.

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Yep, it must have just needed to “get through the system” as it just let me edit it now.

Will this just automatically come off my policy violation list (akin to when you remove the trademark from a suspected IP violation…where it basically “fixes” itself after and comes off your dashboard) or will I need to appeal this still?

The listing is not removed…it is just inactive (said I have until June 5 to fix).

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EDIT: It reactivated the listing after I made that change in the “compliance” section so this looks promising. It still is showing in my dashboard but I know these sometimes take a few hours to come off there (again, if they treat these like suspected IP violations). Will come back and update…so members here will know what to do if they get these.

Followup question though, is there a way to check which of my listings Amazon has labeled as a “pesticide” so I can fix these now? Is there a report I can run?

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I didn’t. It wasn’t a strong seller or particularly high profit item, so after a couple of failed appeals I gave up and deleted the listing. It just wasn’t worth any more of my time.

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Update: It did indeed automatically come off the restricted products score in our seller dashboard after a couple hours without us having to actually go through the gauntlet (AKA deal with seller support). :grinning:

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So, the issue here was the use of the term “molding”, which the bot read as “mold”, and blew a fuse?

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I’m not sure it was that. We filled in the compliance section saying it was not a pesticide product without removing the word molding and it made the listing active again….so I’m thinking it wasn’t that. The literal category it’s in is molding (this is the pre filled node they place it in) so I can’t believe that would be the issue.

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Eh… IDK… Amazon always makes the impossible possible when it’s bad for their “Partners”

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Yeah I’m not going to lose any sleep over it since this is the only time it’s happened. The important thing for me here was to experience the process to getting these fixed if it arises again.

But, yeah, sometimes I just want to sell items and for these sites to leave me alone.

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