[AMZ] Updates to image related issue resolution workflow

[papy]

• NSFE LINK
• SELLER CENTRAL LINK

Updates to image related issue resolution workflow

by News_Amazon
updated 23 hours ago

We are launching a new issue resolution workflow that allows you to a select new options which will provide you with more information on why your images may not be showing on the product detail page.

This new process will have two image specific options that align with most common requests from sellers:

• “Remove images” will allow you to submit abuse escalation if images on the detail page do not align with Amazon Product Guidelines.
• “Dispute main detail page image” allows you to open a case to investigate further why your image contributions are not showing on the detail page.

The updated workflow will also better support brand owners, as it will allow Amazon associates to quickly and accurately investigate and resolve image related issues.

Screenshot

[Image]

Thanks, I block the stupid boxes, and since I am not in the NSFE I don’t see these as I should.

We have a legacy product that has some image issues we have not been able to update. Some variations update, others do not. Very frustrating.

The “first bullet” concerns me, that looks like sellers turning in other sellers.

[papy]

@Image

We have a legacy product that has some image issues we have not been able to update.

If you try the “dispute” process, please keep us updated.

[ASV_Vites]

I’d like a report abuse workflow for my competitors images that have piles of pills, strawberries, feature boxes that are advertisements connected to the package…

[primetime]

Kourtney?

[ASV_Vites]

I’d give her a pass. I’m sure her stuff is made by a legit company in this country and it passes Assay.

[primetime]

Oh, I thought it was about images.