Today we get a suspected intellectual property violation for some door handle trim that is compatible with an Acura. It says to remove the trademarked term or put compatibility language before the trademarked term and it will automatically remove the violation.
However, the listing already says “COMPATIBLE WITH” Acura. The rare time these happen (especially on ASINS that haven’t sold in years)…I just delete the car maker from the title to get the violation off.
Here is the issue today…Amazon’s stupid POS bots at some point reclassified our auto part as a shirt. Thus, I can’t edit the damn title…because when I do that, I get an 8541 error message next to “item type keyword” that says “8541: The value VEHICLE_MOLDING specified cannot be used as it conflicts with the value SHIRT for ASIN (asin number) in the Amazon catalog. If this is ASIN (asin number), update the value to match the ASIN data. If this is a different product, update identifying information (UPC/EAN/Part Number/etc)”.
So let’s just sum up the last 2 weeks for me…
1-Suspected IP violation on one listing because at some point Amazon removed the compatibility language we had in the title.
2-The BS plants and seeds things.
3-The BS “you need to verify insurance because your policy expires in 30 days” when it doesn’t.
4-And now…a suspected IP violation for a listing that already has correct compatibility terms…that I can’t edit because these morons have it classified as a shirt.
Amazon wanted a shirt? Then Amazon gets a shirt. I just changed all the pics and wording to say it was a shirt and it worked. Absolute joke sellers have to do a** backwards stuff like that just to get things to work. Obviously this is not really an option on ASINS that actually sell a lot…
I read stuff like this and wonder how long it will be until, one day, Amazon has a very serious meltdown that puts a halt to most, or at least a large portion, of its operations, one that it will not be able to fix quickly and will affect many millions of buyers, sellers, employees and contractors. Seriously, this scenario would not surprise me in the least, given how so much of Amazon seems to run on either AI or gum and a shoestring. I’ve long felt that Amazon is far past the point of being too big to manage, that its operations are so scattershot and unreliable that it is headed for collapse.
Classifying an item wrong has been my complaint – AI is stupid many times.
8541 errors THEY cause and their answer to me was delete my offer and do another offer.
So I did – but it’s the ASIN that’s wrongly classified.
So delete and start over with another new UPC Code to CREATE a new listing, and I specifically chose placemats and they put it in paper doilies. They don’t have a category for fabric doilies – so I choose placemats and the computer moved it again. I want my items with FABRIC items, not paper items.
8541 UGH!
Over at Walmart you simply submit a shelving path correction. Poof, it gets fixed. At Amazon, you’re fighting a computer.
Yeah, quite honestly, I was surprised I was able to get it active again because pretty much all the searching of forums said that you are SOL if you get an error like that.
Like you said, you could delete the listing and re add it….but then the suspected IP violation stays on for good.
My big thing was being able to get the title changed. I just deleted the ASIN once the title change “took” and the violation came off my dashboard today.
We are the brand owners….it should be our call as to which category we put something in. Amazon’s errors only take money from themselves….none of their category chances ever help a listing.
This why we complained to the brand registry staff at Amazon when they put our branded product in the wrong category. It worked, but this was 2 years ago, so they may not have the same capabilities that they had then.