Another new A-Z twist

Selling on Amazon Returns and Claims
21

So which do you find to be more realistic.
A. Amazon has an automated tracking system that determines if a buyer received their hazmat order on time and enforces the no returns policy.
or
B. Amazon has a magical algorithm that determines the merits of ones integrity in all life choices and chooses to deny if they are too close to sainthood.
:thinking:

And would you look at that… The buyer is in Seattle and all shipments that day came from… Yup we guessed it Seattle.

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Chances are, it was delivered on time.

I am done with this sidebar conversation, and apologize to the OP @BennyMac for detracting from their topic conversation.

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22

Response to multiple comments.

I tried Amazon and was met with the Sound of Silence - cue Simon and Garfunkel…

I am entirely FBM so NO, they did not place multiple orders from different sellers. IF it was an honest mistake they can delete it or change it or whatever, but more Silence…

And if Amazon finds fault with what was posted they can actually start doing something about ‘buyers’ lying about sending messages when they didn’t.

I could use a short vacation anyway. My wife has been gone all week in Vegas at the NHRSA show (after getting back from NYC for the Toy Fair the previous week).

Maybe a Fall Color Tour next week since we should be close to peak!

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23

Why does your being FBM mean that the buyer cannot order multiple items from multiple sellers in one order? I fill my cart with a package of socks, a picture frame, a bottle of black pepper, and baby wipes by the case, they all come from different sellers on the same order…

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24

Interesting. Was not aware of that since I am a ‘target’ shopper – one bullseye (I want that) at a time.

It keeps my ‘oh look a squirrel’ mind from loading my cart up with stuff.

Now if I could only figure that part out with my wholesale accounts…

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25

I always thought buyers use the BUY NOW button. I never add anything to cart on Amazon unless it’s to check how much inventory someone has left.

26

Personally as a Buyer, I never Buy Now. Too much room for errors and misunderstandings. I only ever Add To Cart.

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27

“…and its been the ruin of many a poor boy, and and God I know you’re one…” :wink:

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28

I don’t like shopping.
I don’t like online shopping.
I don’t have Prime.
I always check “other sellers” before putting anything in my cart. Always.
For these reasons, fewer than 10% of my Amazon purchases are a single item, and they always go to my cart first.

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29

I don’t like shopping either, that’s one reason I have prime, so I have to waste less time doing it.

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30

I do have Prime, and this is also true for me.

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31

My reaction to not enjoying shopping is to just do less of it…
And when I have to do it, I do it in bulk. Hence the full shopping cart.

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32

So I only buy stuff when I need to, hence buying 1 item at a time because I realize I need that particular thing.

33

Yup, we want to get our monies worth for Prime. They are dropping stuff off many times a week, sometimes more than once a day… :laughing:

Gonna make me pay for a service that should be free? I’ll take advantage of it.

34

Agreed, but it seems like yet another instance that they’re bending (or not following) their own rules…A2Z is supposed to have communcation with the seller, a waiting period, etc. Yet, as seems like more and more often, the Amazon rep just pushed this through…seems like they could come up with a mechanism that isn’t a full-on A2Z but issues an immediate refund without the risk of hitting our ODR if the item isn’t delivered.

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35

Yes, this 100%!

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36

What difference does it make if the customer never got their shipment and tracking proves it?
As a consumer, if my a shipment failed to be delivered and is on the way back to the vendor, why waste my time and the seller time with the conversation, and even put it up for question that I will be refunded?

37

I forgot to add… back in the day if memory serves me right, a buyer was only allowed to have X many AtoZ claims, but I am getting old. A to Z claims also require the seller to affirm XYZ giving Amazon a trackable agreed upon claim to measure that buyer performance with.

This is what it says in the UK
“You are limited to a lifetime maximum of fifty claims for purchases from sellers on the Amazon.co.uk website and third-party sites using Amazon Payments.”
A-to-z Guarantee Protection for Buyers | Amazon Pay Help

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38

A typical nonsense policy.

Someone who has 50 claims on 100 orders is clearly abusing the system.

Whereas someone with 50 claims on 10000 orders is likely not abusing the system.

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39

Let’s not pretend for the sake of dramatics, that this is the only metric Amazon uses to weed out abusers in the returns process, shall we?

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40

You can order multiple items within one order; however, Amazon will split that one order into several individual orders with separate invoices when the order contains FBA and/or multiple FBM sources. FBA items will be on one invoice and each FBM item will be on an individual invoice per each FBM source.

Thus, when a customer goes back into their orders, it would be easy for them to select the correct FBM sourced item as it will be on it’s own invoice. It would be more likely that an FBA item would get selected by error as there could be many on one invoice (and from different sellers) than an FBM item.