They have this handy link to make it easy
Never, that’s an invitation for bad feedback.
FBA takes care of our CS and it doesn’t stop people from coming to us anyway. We take care of their issues. I’d like Amazon as far away from our business as possible.
Win.
Oddly enough that chart in “Messaging Metrics” show much different numbers from the CS Dashboard for whatever reason.
Amazon.
If what you’re going if for “consistency is key”, this platform will cause so much heartache.
Now, if you’re a “variety is the spice of life” type person!..
I love that they average in Canada & Mexico’s - 0’s
You are on to something here. Second call in two weeks from the CSBA rep. A pack of promises and none of them matched up with what the contract said.
I sent him to this post, I do wish it were here on Sellers Ask Sellers.
https://sellercentral.amazon.com/seller-forums/discussions/t/989e3fc8-2be6-40e3-bc87-e72dbc49c95c
Also gave him several pieces of my mind, but it may need to be in a CSBA topic.
Mine was all zeroes. I feel sad now. Not really.
OMG lol… I deliberately wait a little to reply to some messages, so I don’t look too desperate!
Yes, we have situations, like late at night and USPS or UPS show the item will be delivered the next day. We respond in the morning. We can then say, “It is out for delivery today!” One message, no ping pong, and they always like that answer.
It’s also good (for some, more often than for others; but at some point for any of us) to wait a bit to respond, simply to get out of our system the things we REALLY want to say, and instead tone down our response to what is APPOPRIATE to say.
“Fast” is not always “Best”.
I think the idea is you’re an entity that has systems in place that allow one to respond quickly with expediency - you’re not an individual who is simpin’ over customer demand.
There is an x multiple value associated with the entity approach.
Which is why 99% of our responses are all templated with slight variation for individual appeal
I’m always onto something. After 4 years, I’ve got Amazon’s intentions nailed down by now.
They think we are dumb… Most of us aren’t. By us, referring to all sellers. The people here at sellersasksellers are smart…
Sure, but as a handmade seller, I’m simpin’ (or not, I really don’t want custom requests which is what most of my messages are lol).
I keep forgetting not everyone has a large entity approach especially handmade folk.
Eh it’s cool! But yeah as handmade, we actually have to foster the small-entity approach as most customers don’t even realize it’s just us. They think they are talking to amazon almost all the time.
Nope, just me. Once they realize that a lot of the time the whole conversation shifts.
…so does Amazon. 
Isn’t this one of those things that could be solved by an auto reply email telling customers you will get back to them during business hours?
I actually have an autoresponder. It used to work saying I had 0 messages needing a reply, but they figured it out.
The autoresponder says that we have received the message and will get back to them with instructions for common issues
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