Appeal Rejected Will A Retraction Remove Violation

Before posting, did you search for your topic or question? Click the magnifying glass icon :mag: at the top Hello Amazon Fellow Sellers,

Brand/Manufacturer mistakenly submitted a violation against of our listings, accusing it of being a counterfeit. After we contacted them, they said it was a mistake, because I have cleared the issue with them in the past.

Now Amazon rejected my first invoice for no reason, even though it was from a recognized distributor. Also, our invoices are partitioned into 10 Pcs per invoice due to credit card restrictions, we can’t start piling all those invoices.

And the manufacturer recently submitted a retraction for this counterfeit claim that will take 24 hours, please will the retraction overwrite the invoice palavas?

Please any Mods or sellers with an idea should help.

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Are the listings branded under their brand, your brand or something else? I ask because you stated “our listings”, and this makes a difference to Amazon.

You can put all the invoices into one PDF to show Amazon the legitimacy of all of your sales/offerings of this item.

Do you have a copy of this in writing you can add to your submission to Amazon?

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Is it POSSIBLE that the brand has sent Amazon a “whitelist” of approved sellers and did not have you on it?

More and more brands are providing such a “whitelist” of their approved sellers and if YOU are NOT on the list you will be stopped in your tracks and probably hit with an IP violation.

I had one of my brands stop me because they CHANGED the company they hired to screen sellers. The NEW screener did not recognize my Amazon store name because I do all my purchases under a different LLC. It took a couple weeks to get straightened out and no problems since then.

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What I am saying is that, a retraction has already been submitted, so they Account Health Support told me no need to appeal further and I should wait for the outcome of the retraction

I want to know if anybody here had appealed first and then got a retraction that removed the violation later.
My account is not suspended though, just the listing

I don’t think Amazon will accept retraction letter submitted from me, only from the brand owner through brand registry

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Unfortunately, that is the process in place.

Equally unfortunately, that process can be interminably slow to reach fruition - especially-so during Q4…

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This is the image attached by the big manufacturer from their


sales channel team, saying that they have retracted the violation

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My question here is @Dogtamer , if the retraction is approved, hope the failed appeal won’t affect it ?
Like Amazon saying that I should appeal and retract successfully too ?

And, again, even if they retract every day for a month, it might not help if they have submitted a whitelist.

Every time you get ‘cleared’ by the retraction you can get violated again due to the list that might not have your name on it…

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No, I am among the whitelist, and I am permitted. It was submitted by mistake in the first place.

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If the brand owner submitted a retraction it should remove the violation irrespective of your failed appeal.

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Thanks buddy
I will update you guys, here is more helpful than the real forum

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Good News Guys
My listing has been reinstated, just less than 24 hours.
Thanks everyone

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Congratulations!

May you and yours continue to persevere - and May The Sales Be With You.

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You too also buddy

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:partying_face: Wonderful news! I’m sure that’s an incredible relief.

I just saw your NSFE post about no longer being able to request a call-back, here:

https://sellercentral.amazon.com/seller-forums/discussions/t/f27a0c7b-06fc-4ea0-b790-99005e1d8b69

May I ask if that is still the case?

:thinking: Also @Gracefromabove, are your metrics back to normal or does it still show a (resolved) violation?

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Nice!

Counterfeit is a big deal to Amazon. That suspended listing may have lead to a whole account suspension in short order.

They give sellers time to clear stuff now instead of shutting you down when the issue first pops up.

It’s a mute point of course now. Just know that they can shut you down for this.

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