Were you able to get the listings active again after the IP complaint?
Could there be a new IP complaint?
My bad actor filed three, one in February another in March and then again in April. I pieced together clues from a few astute support agents to figure out the connection between the IP complaint and the page hijacking. The complaint suspended the listing, while it was suspended/inactive the hijackers could then steal it by adding it as a child variation to a parent they controlled.
Their brand registry status enabled them to control the parent and block me from activating and correcting the page without their permission. The abuse report accusation was required to free the listing page from their brand registry grip.
Then catalogue support had the technical access to fix and activate it for me.
Your problem may not be the same, but maybe there is a corollary or clue here to help untangle the mess.
Documented here:
Poll - Report hijacking seller?
False IP complaint as preparation for PDP hijacking
Because they don’t know the procedures and requirements of other entities ie account health, catalogue support, brand registry, other background processes like the one that required me to file the abuse report. One of the cat support agents knew of that and told me that is what I needed to do to break through the blockage.
Available evidence suggests that each part of Amz does not know how or what the other part does and requires. Seems like framework is missing to coordinate the functions, or at least navigational documentation.