If I actually write to “Erick”, I just get another canned response.
I could literally write, “Hey Erick, real quick, what is 2+2” and I’ll get some longwinded letter about how they are working “around the clock” on this “complex issue”.
Erick has yet to give me a specific detail on what’s going on, just says they are working on it, at exactly the same time and day of week, almost like his messages are pre-written and scheduled.
Whoa, just noticed this internal case that I am not sure I was supposed to see:
q[email removed][email protected]
11:55 AM
04/19/2023IMPORTANT BUSSINESS CRITICAL
Related SIM: https://t.corp.amazon.com/P86017263/communication
ASINs B082KHX577, B082K97PNP, B082K6NRCC, B082K6674N, B082JXSSBL, B082J8PM47, B082J866GW, B082J81BCX, B07WLQVQQW, B07WCXZVW5, B07WCF5VFT, and B07W76Z7FV
are erroneously marked as restrictedRegarding listing:
ASINs and merchant
SKUs: B082KHX577,
SKU woof-b-ck-sheet-set.B082K97PNP,
SKU woof-b-f-sheet-setB082K6NRCC, SKU woof-b-q-sheet-set
B082K6674N, SKU woof-b-k-sheet-set
B082JXSSBL, SKU woof-b-q-duvet-set
B082J8PM47, SKU woof-b-ck-duvet-set
B082J866GW, SKU woof-b-k-duvet-set
B082J81BCX, SKU woof-b-f-duvet-set-new and woof-b-f-duvet-set
B07WLQVQQW, SKU bully-b-f-cc-set
B07WCXZVW5, SKU bully-b-q-cc-set
B07WCF5VFT, SKU bully-b-k-cc-set B07W76Z7FV, SKU bully-b-ck-cc-set
Marketplace: 1
Merchant ID:
TAM Contact ID: 12316114151
Restriction reason: “Rule: CoS_Malicious_Contributions_Scope
please review offering suppression of the seller” We have found this message on CSI “error request status”: Amazon requires all products to be offered in our store to comply with relevant laws and for information on detail pages to be accurate. Amazon policy prohibits sellers on Amazon from adding inaccurate, misleading, or prohibited content to ASINs. The offer on your ASIN has been removed because one or more elements of your product listing contributions contain misleading or prohibited claims. To reinstate your offer on this product, please remove any marketing content, claims, and images that do not comply with Amazon’s policies, other applicable requirements, verify that your contributions comply with all applicable laws, and resubmit your offer. This product has been identified as a textile product derived from bamboo that does not comply with the Textile Products Identification Act.
[bunch of tiny.amazon.com URLs removed]
The seller has added the generic fiber name (viscose) to the detail page of all the ASINs. Could you please review each SKU and reinstate them? Please note that this is a business critical matter for our seller since their ASINs are top selling, and we need them reinstated as soon as possible. Thank you, Valerie G. Issue Assistance Associate
So looks like they were trying. Now here’s the best part of this effort, she got a response from Seller Support and witnessed the incompetence they are famous for…
Hello from Amazon Selling Partner Support,
Thank you for reaching out to us. It will be a pleasure to assist you today.
Unfortunately, I was unable to relate a selling account for the email address from which you sent your message, [q[email removed][email protected]].
We understand that people use multiple email addresses, but for account confidentiality reasons we cannot release account information to an email address other than the one associated with your Amazon account.
Even their escalation team can’t get Seller Support to work. This was 7 days ago. (sigh)
another one, from March 31st, direct from my SAS Rep:
Issue Submission Email Form
Subject/Headline
Wooflinen Top ASINs Suppressed
Merchant Token
Contact Name
Ryan
Seller Email
[that’s me]
Seller Phone Number
Issue Details:
What steps/actions have been taken so far?Seller’s ASINs were suppressed due to the sole use of “Bamboo”. I submitted a Catalog Attribute Update task to have the Fabric Type field (currently locked) updated to “100% Bamboo Viscose”. The SJO team resolved the CAU task noting they can’t complete the Fabric Type update because the listings are suppressed and directed me to work with Issue Assistance. Seller Central is showing all required fields filled in, not incomplete as the Winston Task notes (Task 215340). Seller initially contacted Seller Support on 3/22/23, I submitted a Business Critical task as these are Top ASINs on 3/23/23 (Task 213752), but we have been unable to get the necessary fields either updated or unlocked in order to appeal for re-instatement.
What is your desired result?
Re-instatement of ASINs so all necessary updates can be made by Seller and/or new CAU task to be in compliance with Textile Product Descriptions Policy.
Related case(s) (if applicable)
12316114151
Is the appeal or related documents attached
(if applicable)Yes
Account Manager Email
[email removed]
Thank you,
Megan [last name removed] | Sr Customer Success Manager
AS I said before, for the first week they gave me the wrong information, saying I was removed for antibiotic claims – so stupid – and then that I was missing important attributes like my brand name – even dumber. A big waste of time.
You see she calls this out in the email, “Seller Central is showing all required fields filled in, not incomplete as the Winston Task notes (Task 215340)”. Winston Task notes, I should have known (sarcasm)
nebulous af and you have to pay out the a$$ to use them for this kinda bull - it doesn’t matter if its only a tiny amount compared to one’s total revenue - no transparency, no accountability, no thank you
With my listings off, SAS actually currently represents about 20% of my total revenue. Amazon PPC spend is another 30%, then I have the FBA fees…
From Valerie G. Issue Assistance Associate’s own mouth.This was April 19th w/o resolution. Wouldn’t this alone suggest some legal liability?
It shows incompetence, not sure about liability.
wishful thinking 
I know. Tell me they are not just gaslighting at this point.
So you’ve learned a painful and expensive lesson, but hopefully can get past Amazon’s suck *ss support.
Probably are.
That 2-pronged attack is what I dealt with three times on the same ASIN recently:
False IP complaint as preparation for PDP hijacking
It’s a mess to get corrected due to the different siloed departments involved. I did get assurances my page would be live again right away from one department that did not know the requirements and procedures of another controlling department where I had more hoops to jump through.
It seems like there is a step missing but no one knows what it is.
When Acct Health cleared my suppressed listing they said Seller Support could reactivate it but they could not. I had to report abuse in order to lift the blocked status, so then support could move forward.
Report abuse does not appear to be the tool your case would need but I wonder if there is some intermediate step that SAS does not know about? An appeal maybe? Account Health did not know that I needed to file an abuse report, nor did most of the support people.
Yeah, just horrible coincidence and timing. We would never put our entire inventory of most popular skus with Amazon but did so because we were out of country for 20 days.
Horrid timing.
Whoa! I had a false IP complaint that caused these exact listings (well, a chunk of them) to be taken down through December and past Christmas. SAS was worthless and I was told I might need to lawyer up; I got a lawyer who said the claim was a joke and didn’t feel right charging me until someone confirmed having read it.
After the holidays passed I was re-instated when Amazon decided to actually read the complaint and realize it was false.
Were you able to get the listings active again after the IP complaint?
Could there be a new IP complaint?
My bad actor filed three, one in February another in March and then again in April. I pieced together clues from a few astute support agents to figure out the connection between the IP complaint and the page hijacking. The complaint suspended the listing, while it was suspended/inactive the hijackers could then steal it by adding it as a child variation to a parent they controlled.
Their brand registry status enabled them to control the parent and block me from activating and correcting the page without their permission. The abuse report accusation was required to free the listing page from their brand registry grip.
Then catalogue support had the technical access to fix and activate it for me.
Your problem may not be the same, but maybe there is a corollary or clue here to help untangle the mess.
Documented here:
Poll - Report hijacking seller?
False IP complaint as preparation for PDP hijacking
Because they don’t know the procedures and requirements of other entities ie account health, catalogue support, brand registry, other background processes like the one that required me to file the abuse report. One of the cat support agents knew of that and told me that is what I needed to do to break through the blockage.
Available evidence suggests that each part of Amz does not know how or what the other part does and requires. Seems like framework is missing to coordinate the functions, or at least navigational documentation.
Yeah,
I mean, the IP complaint took me down for all of December, so missed the holiday spike in sales, costing me maybe $20-$40k in missed revenue, but right after the New Year Amazon agreed with me that the complaint had no merit, and re-instated my listings without any lawyer involvement.
(the trademark literally stated it had no merit on the trademark itself)
Was one trademark on multiple listings. I tried to then see if there’d be any punishment for the seller submitting a false complaint, and they said no because they make way too much on him. Sounded fair.
Also, what is CoS_Malicious_Contributions_Scope? This is the Rule that was listed as “Restriction Reason”
Not sure if this is a coincidence, but just got an email from Amazon saying I now need to re-verify my identity…
To help us maintain a trusted store for buyers and sellers, we are verifying your identity in accordance with the Amazon Services Business Solutions Agreement.
Randomly timed, coincidental, or something else?
Also, nothing since the canned response from “Erick” since Wednesday. No changes, nothing I can see anywhere.
