Amazon is doing this to most of us … so completely different animal.
There are some threads on here SAS that you might want to read before completing.
It might save you a step or two.
1 Like
ok. i already submitted, seemed simple enough. thanks
I ended up reaching out to a couple attorneys today, looks like I have enough to start arbitration. My business is likely dead anyway, so this is my last remaining exit plan.
@casbboy is there any chance your issues are related to this?
i’m not sure.
Not sure I’m reading this right.
Report what to FBI? as in Federal Bureau of Investigation?
1 Like
@ASV_Vites here are my last 4 correspondence on this case from Erick. I’m having a tough time believing he is real. No matter what my question is for an update or more information, there are the responses
We understand that this can be frustrating for you. However, I would like to inform you that we are working with various specialized teams to resolve this case, we are working proactively on your case and are monitoring it daily to give you the best outcome.
We’re sorry for the delay, as soon as we have an update we’ll let you know.
Thank you for your patience, if you have questions, please contact me, I will gladly help you.
I hope you are doing great!
I am writing to give you an update on this issue , we are working with several internal teams to solve this problem as soon as possible, this because the changes are not yet reflected at the system level, so the reinstatement cannot be done.
We understand that this is a complex case, but we work on your case proactively every day to ensure reinstatement as soon as possible.Thank you for your patience and we’re sorry for any inconvenience this is causing.
If you have more questions please do not hesitate to contact me and I will gladly help you
I am writing to apologize for the inconvenience caused by the recent removal of your products. I understand that this has caused frustration and concern for you, and I want to assure you that we are working diligently to resolve the issue as quickly as possible.
We are actively investigating the situation and are in the process of identifying and addressing any potential issues that may have led to the removal of your products. Our team is working around the clock to find a resolution, and we will keep you updated every step of the way.
Once again, I apologize for the inconvenience and frustration this has caused. We value your partnership and hope to have this issue resolved soon.
I could ask him what color the sky was at this point and he’d respond with this ■■■■.
It might be time to get an attorney involved. It might push your issues through to proper resolution. I know of a decent one that will not fleece you who has experience with Amazon IP matters - Paul Rafelson.
1 Like
It appears these are all pre-prepared templates or AI generated responses. Maybe the whole response thing is automated and Erick doesn’t even know what they say.
It’s a horrible approach from a service you are paying a lot of money for. Indefensible.
1 Like
And there it is. This is a major failure of the SAS program. At this point (LONG AGO) - your SAS manager should have escalated this internally because they also have that ability. That goes to an actual person that the SAS manager directly communicates with on the inside.
Also @casbboy - You should have been given your SAS managers direct supervisor when you signed on for the program for situations just like this. Have you used that contact?
2 Likes
thank you. I’m currently talking to two, but slowed down a bit since one I actually borrowed one from a massive Amazon vendor, he’s an in-house attorney for the vendor, and they are throwing me a bone to have him review all the correspondence, emails and current timeline of events.
Feel he will give me a straight answer on whether something to go forward on. I’m hoping he will have some sort of answer by middle of the week. Since he won’t take the case – there is no way they’d risk that, lol – I feel it would be straight honest on how I stand.
Yes, he is CC’d on every email. And I have the supervisor above them, and all he says is stuff like “I’m sorry Megan is not working out…”, let’s see what we can do (I put in a request for new SAS rep twice now, the first one they made excuses on and put off).
my last correspondence from my rep:
I apologize there hasn’t been an update or resolution yet. The latest I received from Issue Assistance is that there are a few partner teams still working on this – from my understanding there is still a backend disconnect blocking the reinstating, even though the ASINs are no longer sitting in the account health violation and the listing updates have been made. In addition to an escalation has been submitted to Charlie to see what can be done on his end.
Dashaah Shirley is her administrator, and the Charlie she referenced is Charlie Burke, Regional Leader, Customer Success
1 Like
And last we have Valerie G from Issue Assistance, who admitted that the ASINS were “erroneously marked as restricted”.
Jeezus. this is insanity. Here is my latest update. First, I want to say how great it is after 42 days to have an actual update. Here are the three things I’ve been told now:
- I have to re-list. I could have done this day one, we were working to avoid this. Holy sh*t.
My name is Fabricio and I am an specialist for Amazon Issue Assistance, I have worked on your case and I have managed to unblocked the “fabric_type” attribute, this means that I was able to remove the values under this attribute that were causing the issue with your ASINs.
Fascinating claim. Considering the fabric_type attribute was unlocked and updated on all the listings on April 11th.
This was even requested on March 31st, by my SAS Core rep case:
I submitted a Catalog Attribute Update task to have the Fabric Type field (currently locked) updated to “100% Bamboo Viscose”. The SJO team resolved the CAU task noting they can’t complete the Fabric Type update because the listings are suppressed and directed me to work with Issue Assistance.
It was unlocked and updated. I saw it updated properly on April 11th.
- Amazon has some “good” news for me:
Since there is no value for this attribute on the US market, your contribution should go straight through and remain as the winning contribution.
Wow! I get to have the winning bid on my listing that I have brand rights to with no other sellers? Amazing! (sarcasm)
I’ve requested SAS to complete the final task. At $12k spent so far on this crap support service with zero, er, anything?, let’s see if they can at least do a relist for me.
2 Likes
I wouldn’t bet on it. Part of the program is supposed to include stuff like this. We wanted SAS to set up a variation for us (because those can get listings in a lot of trouble if you screw it up), and all I was sent was the “how to” help file.
I have an attorney now reviewing this stuff. The vendor attorney that (quickly) reviewed all the case logs said I’m right at the point of having a paying case.
And now I have them saying they accomplished something today, that I saw accomplished about 20-some days ago. They are claiming this was the hold up, but I’m calling BS. I saw the Fabric Type updated in both the Text Field and the Live Preview area. It was updated.
And if what they say is true, it’s not, they would be acknowledging that it takes about 40 days to figure out how to update a restricted listing. Insanity.
Also, with this ticket they removed all the listings from Manage Inventory. I can no longer see any of them. I have to go to stranded inventory, and that area no longer lets me open an Edit Page to see how the attributes now look.
They made sure all my data was gone and unavailable with this update. Can’t help but feel they are covering themselves legally.
Is the relist button there? If it is, clicking it should put this to bed. I’ve had listings yanked before. They always go stranded as the last part of reinstatement. Clicking Relist brings them back live in minutes.
Categorization (BSR) takes 1-3 days more.
They’re not going to make it that easy. Also, these listings still show no changes (still restricted, still “missing” still deleted) since April 19th.
Damn… What a ■■■■■■■ mess…
Yeah, and considering the update today is considered progress by Seller Support, announcing it took 40 days to update a single attribute that zero sellers are using, following an independent case submission put in by my SAS rep on March 30th telling to push through the Fabric Type update, and they did, which I believe was as late as April 11th, if not earlier.
Then April 19th, and issue assistance rep acknowledge our listings were in compliance and requested them relisted since “erroneously restricted”. That unfortunately didn’t get any traction.
And today, their great achievement, is confirming something that seemed to have been done before or on April 11th.
This all started, March 20th. A single attribute, they couldn’t figure out how to push an update on.
ahhh. need to catch my breath. After all this, after all this mess of making edits and finally, after a period of time equivalent to Lent, SAS today now tells me that I must have (no, they just did) deleted all my listings and I’d just have to re-add them.
How hard is this to do? Do I just give the ASINs and hope the pages rebuild with that information (and hundreds of reviews) from before, or do I have to completely start over?
At this point, this is just being mean. I can’t describe it another way.