No the policy covers it. You have to anticipate going in that you’re gonna feel it.
3 Likes
Update
They sent the exact email again asking for the same things with no explanation
I honestly just want to resend the same email at this point
I have no idea if they didn’t accepted what i sent or they didn’t read the email i sent or something.
Btw again all have to be provided in 3 days
Guess i have to call seller support and see what they want
Should i just do another LOA with the brand? Like in a different format and see if it helps?
I have no idea what to do
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One thing I don’t see mentioned so far (but I just skimmed everything) is if you have been sending the EXACT same messages.
About the only way they have done a decent job of training their BOTS is to recognize exact matches in messages.
You always need to change something in a new response or they actually automatically reject the new message.
Also, does the business name and address on your documents match how your seller account is registered (again) EXACTLY?
Just to put that requirement in perspective here is my standard template for the Amazon forum for people with BR issues but it applies everywhere.
Go over everything with a magnifying glass looking for a missing ‘period’ or ‘comma’. Is there a different capitalization, abbreviation, spelling, or, even an extra spa ce?
That means Street is not ST.
Jim is not James.
ALL CAPS is not SOme CAps
Thanks to @Sandy_Amazon for letting us all know that Brand Registry applications are also space sensitive.
And so on………………..
They mean every comma, period, dash, etc. must be EXACTLY THE SAME INCLUDING SPACE S.
Go over everything with a magnifying glass looking for a missing ‘period’ or ‘comma’. Is there a different capitalization, abbreviation, spelling, or, even an extra spa ce?
Additionally, does the name on the registration with your Amazon seller account match the application and USPTO filing EXACTLY?
4 Likes
I have
Because until now they always requested something different but similar
Yes everything checks out
I am not the brand owner
I am buying from authorized distribuidors thta buy from the brand
Now the brand has a division here in the USA which is who is selling to my supplier
its- brand name usa their name here but the LOA is directly from the brand in the country of origin
2 Likes
Another update
called seller support
seems like they are thinking i am altering invoices??? like what i have sent them literally proof of payment of these invoices how would i be able to alter them?
is it because i reduced their size in MBs? like they were over the limit during the interview and i had to reduce their size but nothing was changed
3 Likes
Print it scan it and send it again.? 
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Yea like idk, should i send the physical copy maybe?
i can try to get the signed copies but thats from my supplier that should have that
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Amazon is so convoluted and their BOTS all are programmed to have tunnel vision so those ‘differences’ may be the problem.
They could think that you are adding (or deleting) something since you are dealing with an LOA that is ‘brand name’ and invoices that are ‘brand name USA’ which is definitely different. For Amazon ‘different’ is poison.
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You mean like mail it to someone in India? No… You can’t do that.
I would certainly try what @VTR noted. Print and scan. That’s what we have always done (because we redact our costs). Print - black sharpie on all costs / totals - Scan - Send…
Good Luck
3 Likes
I would print, crumple, uncrumple, put it next to my son eating breakfast, and then scan. LOL
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i managed to get 2 more proof of delivery of 2 invoices
hopefully this shows everything
has my signature location and even a picture
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I ran into this untrue accusation a few years ago when submitting scans. I took photos of the documents laying on a table with a small amount of tabletop visible around the paper, and those were accepted. I think any change to a digital file triggers their suspicion, resizing, rotating, cropping, etc. Possibly even renaming it.
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That’s long been a possibility; even b4 Amazon started re-jiggering its gatekeeping Amabots - which have been the first step in the submitted-documentation scanning/vetting process for about a dozen years now passed - with this or that of its dufus family AI implementation(s), anything that doesn’t fit w/in Amazon poorly-crafted parameters has, unfortunately, been subject to false-flagging (link, SAS).
4 Likes
Ok so update
Finally got out of this mess—Amazon accepted it
For anyone who ends up with an interview, my biggest piece of advice: bring EVERYTHING to the interview, not after. If you give it later, they start questioning every little detail.
Not sure if it would’ve been smoother had I shown everything right there, but honestly, I wouldn’t risk it.
Here’s what I provided:
• LOA
• Full bank statements showing payments to supplier
• Supplier’s invoice from the brand
• Email chain between supplier + brand
• WhatsApp convo between me + supplier
• Proof of delivery for the last year on all
• My ID
• Business registration
• Supplier’s contact info
During the interview, they went super deep—even into stuff that had nothing to do with the main issue. Like:
• Who are the people authorized on your account?
• What’s this “authorized user” role?
• Do you have email convos with that person?
Felt crazy intrusive at times, but that’s how far they dig.
8 Likes
Thanks for keeping us posted about the process you went through. I’d sooner pay a visit to a proctologist.
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This does seem intrusive and really as far as I have ever heard something like this going.
Glad you got through this. Seems like it was a big battle with a lot of lost sleep. Congrats.
Hopefully Amazon doesn’t use the info / data they gathered for anything other than verification reasons.
Thinking about the bank records. That’s super sketch IMO. How do they even know who you are paying? Are they verifying account numbers? You can go into any banking app and change the name of the payee to anything you want. At least I can do that with Chase…. Payments are listed as the nickname assigned, not the actual company / business/
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I don’t love this. Are they concerned that AUs are merely secondary Seller accounts, or AI VAs? Wth does it matter to Amazon if I email someone else?! 
Like a jealous boyfriend out here…
Otherwise @Thethe I am very impressed that you stuck with the process! 
Congratulations for getting through it and thank you for sharing your experience here. I marked your debrief post here as the Solution, for your fellow Sellers.
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i am not sure, but honestly, I just wanted to get it over with and sent full bank statements with the payment highlighted. It’s absolutely insane how far they went to get proof I was not counterfeiting. How would I even fake all of this? Do people who counterfeit actually do all this?
when i got the LOA i thought it would be super clear but no, went on and on
3 Likes
They actually accept a post sale LOA VERY rarely. There have been lots of posts on the various versions of the NSFE about permanent suspensions even though sellers got one after selling stuff for years.
It looks like it was painful enough but you dodged one of the bullets in their extended mag…
3 Likes