Asking buyer to remove negative feedback

Selling on Amazon
1

Hey guys, just want to confirm policy/wording on this one.

I have a negative FB on my personal account. The customer is happy and situation was resolved. I would like to say something to the effect of: “I am glad we were able to work out the issue with you. If desired, you can always remove any negative feedback that was left. I hope you have a great day!”

As I understand it, this is not asking for removal. Should be within policy?

3 Likes
2

For Seller Feedback - unlike for Product Reviews - there is an Amazon-supported methodology sanctioning the direct request for removal from the member of the Buyer Community who posted it, so I feel certain you’re within bounds on that play.

2 Likes
3

Yes it should be fine since it’s after the fact.

Source - Selling policies and seller code of conduct

Ratings, feedback, and reviews

You may not attempt to influence or inflate customers’ ratings, feedback, and reviews. You may request feedback and reviews from your own customers in a neutral manner, but may not:

  • Pay for or offer an incentive (such as coupons or free products) in exchange for providing or removing feedback or reviews
  • (n/a) Ask customers to write only positive reviews or ask them to remove or change a review
  • (n/a) Solicit reviews only from customers who had a positive experience
    Review your own products or a competitors’ products
4 Likes