Hey guys, just want to confirm policy/wording on this one.
I have a negative FB on my personal account. The customer is happy and situation was resolved. I would like to say something to the effect of: “I am glad we were able to work out the issue with you. If desired, you can always remove any negative feedback that was left. I hope you have a great day!”
As I understand it, this is not asking for removal. Should be within policy?
For Seller Feedback - unlike for Product Reviews - there is an Amazon-supported methodology sanctioning the direct request for removal from the member of the Buyer Community who posted it, so I feel certain you’re within bounds on that play.
Yes it should be fine since it’s after the fact.
Source - Selling policies and seller code of conduct
Ratings, feedback, and reviews
You may not attempt to influence or inflate customers’ ratings, feedback, and reviews. You may request feedback and reviews from your own customers in a neutral manner, but may not:
Is there a way to contact the buyer to ask for removal? I’m hoping they will remove the feedback they left for fabric, when they purchased a book from me. I have read accounts of buyers wishing to remove feedback and Amazon making it difficult for them to do so. Clicking on her name in the order just gives me the “courtesy refund” option for messaging.
Or am I stuck with replying to the feedback only? Thanks.
Without circumventing Amazon policies, pretty much.
Damn the policies, I phoned her. She lives about fifteen mintutes away from me. She was horrified to know she had chosen the wrong order. I have tried to choose orders on my own buyer account before, and find the set up of the page such that this is SO easy to do. I think Amazon could cut this by half if the bots could design the page better. I’m not even a web designer and I can see how a regular old black box around each one would help.
I used the new “assistant” today just to see what it would “say.” It took me about four notes back and forth to get it to admit I could not do this. It sent me down two different “click here” paths first.
Did she remove it?
That is just what I have found. I suppose not everyone sees the same thing, but with what I see it is very easy to pick the wrong thing.
Gasp!
Yes she removed it right after our phone call. Then she phoned me back to ask how I had her phone number. She was not impressed to hear that any seller she bought from would see her phone number. 