A buyer left feedback and I cannot decide if I should request a review of the automated decision. Phone and Chat are the only 2 options for further review.
We do produce our custom poker chips using many different methods. From hot stamping with foil, to high quality laminated inserts, to direct printing. All 3 production methods produce a high quality product.
Buyer purchased our direct printed poker chips, but believes they are stickers.
I took one of the overprints and the direct print does not peel or remove like a sticker. I did explain the production method in Buyer Messages, but the buyer disagreed and still claims it is a sticker.
Here is the feedback? Does this qualify for removal?
Should I just let it ride, or push the “The entire feedback comment is a product review.”
What would you do?
Side note: I did inspect this order myself prior to shipping. It was produced correctly and beautifully by our employee.
It is a product review, so yeah try that route
It is clearly a product review
Yup, and apparently an incorrect one at that…
If the appeal fails, there’s always the opportunity to leave a public comment stating the truth.
That should take care of 95% of any conversion issues for future buyers for the 3 buyers out of a million that actually look at seller feedback.
The chat feature worked. Feedback removed already.
Back at 100% positive. (99% 365 days ; 97% lifetime)
Side note: the entire chat conversation is visible in my Case Log. Very handy.
The sad part is the buyer does get another chance to screw you…
I’ve never seen that happen before and I have lots of BS removed. It’s easy as a FBA seller… Thanks Amazon for a change
AFAIK, the buyer is never notified that their feedback was removed or struck thru. So it would have to be someone who was actively checking. Even then, not easy to find!
Are you trying to say that Amazon doesn’t tell the truth to their customers either?
Shocker
“Please send us a picture of the “sticker” removed from the chip and we will issue a full and immediate refund. Until then, bite me.” 
I’m glad you got this resolved.
Was just going to post about this. We also had one removed via the chat feature last night….which we’ve never been given the option to do.
We had one a few months ago where it actually let us still reopen the case after the 2nd denial (also a bot presumably) although we weren’t given the chat/call feature at that time.
I wonder if Amazon is testing new features to give certain feedback or sellers or metrics that extra option to have feedback re-looked at through chat or email.
Hey, I’ll take it.
Also, as mentioned, I think we’ve maybe had one time ever where a buyer has gone back and left a second feedback after that first one was removed (which consequently ended up being against policy and removed, too).
