Was asked by a friend (A seller) and wanted to check my math here.
Buyer says not delivered, Tracking shows delivered.
USPS, Purchased from ebay, shipped on time.
ebay considers this delivered, right?
Buyer should reach out to ebay?
Check my math here
Ebay recognizes it as delivered. The buyer can open a case under the EBay Money Back Guarantee for INR. The response to the INR case should include the tracking number, even if the shipping was purchased from Ebay. The seller will win.
If the buyer opens a credit card dispute aka chargeback, the result is not guaranteed to be in the seller’s favor, so there is a risk of losing, getting no Ebay fees returned after the refund, and a $20 chargeback penalty if the seller does not refund voluntarily and contests the chargeback.
Your math is right, but does not consider all of the common scenario.
Some sellers fight to the death to avoid a refund, others will refund if the amount is small, others will refund rather than risk losing a chargeback.
That’s why we business owners get paid the big bucks, we have to decide.
Does your friend have a status update?
Not sure the path they chose, but they appreciated the advise Lake posted. I will follow up