Buyers please at least get creative when submitting INR complaints.

Selling on Amazon FBM
, ,
1

I feel like I get the same messages over and over word for word.

I did not receive this item even though tracking shows it delivered. I did receive several other items from Amazon today, but not this.

I did not receive this item. I received several boxes from Amazon but this was not in any of them.

Really? Amazing so Amazon, UPS and others managed to deliver your orders but not USPS? Did you look in your mailbox where the tracking says it was delivered?

I never received these as verified by Amazon. I would like a refund.

Delivery window doesn’t end till x amount of days in future.

What are the ones you get over and over again?

4 Likes
2

Did those come direct from the customer or did they come via Amazon Buyer Support where the customer contacted Amazon first?

Those all sound like Amazon Buyer Support template inputs from buyer contacts through Amazon.

1 Like
3

nope all came straight from the customers.

2 Likes
4

I wonder if there are now “Get me a refund” bots buyers can use.

Seriously, very soon 3PS will be the only human part of Amazon.

11 Likes
5

Well, at least they’re not starting with “I hope this message finds you well…” that every AI message seems to start with.

9 Likes
6

before I do.

:stuck_out_tongue:

9 Likes
7

Probably the verbiage being tossed around on social on how to steal stuff. That would be my guess on why it’s so similar.

5 Likes
8

I have talked about this in the past, but it has been a while.

We always start our response with, “Thank you for reaching out to our family company, I appreciate that very much.” Then I add the standard INR template.

90 percent, work with us, or just go away.

The FBA returns on the other hand. They are screwing “The Man” and we can do nothing about it.

6 Likes
9

You can smile warmly when you see this, knowing you either got your stuff back or reimbursed.

image
image868×412 25.7 KB

5 Likes
10

I would almost bet any response would work. Any kind of challenge would get them to back off. But I like your approach

4 Likes
11

My point exactly, get creative, we can use google too.

Yep cures 99% of INR’s

8 Likes
12

@VTR , which report is this? I don’t think mine looked like that, but this is simple and easy to read.

-Ana

3 Likes
13

Orders/Manage Returns/View FBA Returns/Manage Return Orders

image

image
image736×106 3.46 KB

image

Remember, the window is ~90 days where you get reimbursed for items not returned.

7 Likes
14

Wow, they really hid that one. Thanks @VTR !

-Ana

5 Likes
15

They can run, but they cannot hide if the ‘simplified default’ URL for that dashboard continues to redirect, to the Q4 2017-established URL revision, whatever version which makes it through the never-ending gauntlet of changes continues to do so:

https: //sellercentral.amazon.com/fba-return

There’s reason why navigating to that URL will currently redirect here:

https: //sellercentral.amazon.com/fba/returns/

3 Likes