Backstory - Client of mine didn’t understand how strict Amazon was with shipping before hiring me and had three orders with bad ODR. They now ship everything correctly but I’m trying to get Amazon to tell me when 2 of the 3 orders would fall off the ODR and stop putting the account at risk.
Order #1 - Order date: 5/30/25 - 60 days after order date is 7/29/25
Order #2 - Order date: 5/31/25 - 60 days after order date is 7/30/25
Order #3 - Order date: 6/12/25 - 60 days after order date is 8/11/25
On the ODR page it says “Time Window: 60 days: May 23, 2025 - Jul 21, 2025”
Amazon Seller Support told me “Upon checking, it has been found that Order Defect Rate is not calculated based on the last 60 days. It is calculated based on a given 60-day time period, which is 15 to 75 days prior to the current date.”
So I’m confused by this. I asked them to give me a date when the first two orders would fall off and they said “Thank you for waiting. Upon further review, it has been found that this is an automated process and shall not be manually intervened. Please be informed that the ODR will removed be automatically by itself”.
Yes… I know it is all automated. But it would be nice to know around when these orders will fall off to know when the account won’t be labeled at risk and can get the buy box again. They can’t give me a simple answer. Does anyone else know? (Please do not lecture me on how to not get bad ODR on orders, that isn’t what I’m asking.)
The reporting period is for 60 days with a 15 day lag time for the reporting which makes it 75 days before they fall off (actually probably falls off 76 days from the current date).
Today is Aug 5th
5 days Aug
31 days July
30 days June
9 days May
Total is 75 days so today’s fall off date would be May 21, 2025 (should be gone and tomorrow May 22, 2025 should be gone and so on …)
So this rate is calculated with the “Promised Delivery” date, not the order date. The time Window is only 14 days, but there is a delay of a week from the promised delivery date to the date it shows up in ODR, so basically it took about 3 weeks from the promised delivery date to the date it roll off ODR and the “At risk” warning disappear from SC.
I had one recently, ordered on 6/25, the promised delivery date was 7/3. I only had one FMB order, so my ODR was showing as “0%” until 7/25, then it rolled off the time window and the “At risk” warning also gone.
So if all your 3 orders were ordered before mine (6/25), assuming promised delivery date was also before mine (7/3), they should all have rolled off from the time window (currently for 7/18- 7/31) and the “At risk” warning should also be gone from Seller central by now.
Were there more orders after those 3 orders that wasn’t delivered on time?
Finally a real update from Seller support incase anyone is looking for similar answers:
–
The ODR metric uses a specific calculation window that is intentionally offset from the current date. Rather than using the most recent 60 days, we look at a 60-day period that begins 75 days before today and ends 15 days before today. This 15-day buffer is deliberately built into the system to ensure all customer feedback and issues are properly processed.
Using today’s date (August 5, 2025) as an example:
Starting point: 75 days before today = May 23, 2025
Ending point: 15 days before today = July 21, 2025
This creates your current evaluation period of May 23 - July 21, 2025
This is why your orders from 5/30, 5/31, and 6/12 are still included in the current ODR calculation, even though they are more than 60 days old from today’s date. These orders will remain in your ODR metric until the evaluation window naturally shifts forward. This is an automated process and cannot be manually adjusted.
They go by when the order date was…regardless of when claim was filed, when it was closed, etc.
However, please note they time these by Amazon time…which is the UTC time. So…it’s 2:07AM right now CDT and 7:07 UTC time. In other words, the Amazon day cut off for ODR at 7pm CDT.
Thus, let’s say you get an order in at 8:00PM CDT on August 19…Amazon will actually count that order as being done on August 20 (since it’s after midnight UTC time). It just means you have to wait an extra day for it to come off (meaning it won’t come off until the ODR latest time in the lookback shows August 21).
If you got the order at 5pm on August 19…since it’s before midnight UTC, that would fall off once the lookback has August 20 as it’s latest look back date.
My last post is wrong. I know this has been answered correctly above. But in another way.
Order Defect Rate (ODR) Master Dates
If your order PURCHASE DATE, falls within the ODR Time window – It will appear on your ODR
There are two KEY DATES
Order Purchase Date: Jun 15, 2025 (eg)
(Not the Claim Date, Deliver By, or Shipped Date)
And
ODR Time Window: 60 Days: Jun 01, 2025 – Jul 30, 2025 (eg)
(A window that changes daily, that spans 60 days.
starting approx. 75 days ago, and ending 15 days ago)
