I haven’t been able to create a new case on Seller Support via email for a few weeks already - all I get is the option to Chat with an agent. Under certain circumstances, instant help via chat is helpful, but othe times, I very much prefer sending an email because they have to “forward it to the int…

Well … by 5:48am this morning, we got a case update. We highlighted the acknowledgement of the fact that a bot had changed the listing. Hello from Amazon Selling Partner Support, Thank you for contacting us regarding the incorrect attributes on your product listing for ASIN XXXXXXXXXX. I understa…

Maybe they are using chat as level 1 now? Filter things out before going into the case pool. Wonder how non pro sellers are being handled? They were always open case/email only

[image] Pepper_Thine_Angus: Maybe they are using chat as level 1 now? It definitely seemed that way or at least to get the issue documented in somewhat of a flow chart way. The only issue we have with it is the time involved in presenting the case to get it to the level of becoming a case … 4…

They did this a while ago as well. Honestly it pisses me off because we have to waste more time with a Chat bot then by sending an e-mail.

[image] Lost_My_Marbles: These attributes were not editable through your Manage Inventory page because they were contributed by our internal system rather than through your seller account. Now THIS is funny as hell. I decided to ‘update’ one listing using the Amazon “Enhance Listings” featur…

[image] Lost_My_Marbles: After 42 minutes [image] Lost_My_Marbles: the time involved in presenting the case to get it to the level of becoming a case [image] Thelunatick: Honestly it pisses me off because we have to waste more time with a Chat bot This is an awful change.

Time to craft an AI bot, to handle the calls with the Amazon bot or 4 rupee per hour Amazon contractor.

[image] Lost_My_Marbles: …there doesn’t seem to be a way to create an email case… I can still create cases using email. But, when I do get directed to Chat as my only reply option, I tell them that I cannot/will not do Chat, and that it has to be email. This has worked so far. I just type my…

Cannot send cases to SS via email? Only chat support available

Selling on Amazon

papy May 2, 2026, 2:05am 23

Just in case this switcheroo trick might be helpful one day, to get a case open in spite of Amazon: