My on time delivery has dropped below 90%, and my account is supposedly in danger of being deactivated.
I downloaded the orders that caused this, and all of them were in my home state of California. Upon further inspection, the delivery window for all of them was rediculously short. Amazon wanted the delivery done in three days.
This, mind you, is not expedited delivery. This is standard shipping.
So I looked at my shipping templates. The deliveries in my home state had been set to between 2 and 3 days. As best I can recall, I had it set to something like 5 to 8 days. ( California is a big state, with 10+ million people about 500 miles away in the SF Bay Area. Some parts of my own state are 900+ miles from me. )
I tried correcting this. There is one lower entry in the ātransit timeā menu. It allows me to set transit times to 2 - 4 days maxā¦for standard shipping.
But I can set āexpeditedā to 5 to 8 days.
Yes, you read that right: the delivery time options for standard shipping are smaller than for expedited shipping.
Amazon has unilaterally changed my default shipping template to something that can cost me thousands of dollars per year. And that is just additional shipping expenses. Medicine to combat the increased blood pressure will cost more too.
Is there any way to correct or avoid this? I canāt afford to ship all of my books with a four day delivery time to anywhere in California. ( If someone near the Oregon border orders a heavy book, shipping costs could be in the hundreds of dollars )
The best that I have been able to do on short notice is to set my "order handling capacityā to one order per day. According to Amazonās description, this will add one day of handling time to all orders after the daily capacity is reached. ( On most days, the first order is from the east coast, so this effectively adds one day of handling time to all California orders )
I also checked the box next to economy shipping. Will that replace standard shipping? Or will the customer be offered both? What will the default be?
Next, I am going to figure out how to change the SKU-level handlling time on my thousands of SKUs. Any advice on how to do that easily and safely will be much appreciated.
But the essential problem remains: how do I get standard shipping to more than four days?