Retailers are also concerned about alienating shoppers if they crack down too hard on return fraud. Fifty-seven percent are concerned about social media or public backlash if they tighten returns policies and 56% worry that toughening their returns policy could cause customers to leave the brand.
The survey also reveals that duplicitous online return behavior is relatively common among consumers. More than four-in-10 (44%) consumer respondents admit they have previously provided a different reason for making an online return rather than the exact truth, while 31% admit to substituting the original item with something else when making a return.
Having a damn receipt? Actually returning the item before getting money back? Returning the actual item you bought? Not using the item before you return it?
Seriously, if you need to return that much stuff that doing it is difficult, take the time to make sure what you’re buying you truly want / need / getting the right thing BEFORE you buy.
The culture of buy and return however and whenever you want is ludicrous.
It has gotten completely out of hand, even for the “non thieves” because “you” (not specific you but “honest buyers”) are taking little to no responsibility for your own choices.
Stop yelling. You are making wholly incorrect assumptions. I hardly ever return. I just like knowing the option is there and I can do it without much effort. The stores know that is what draws customers and that not all customers are scammers. They wouldn’t do what they do otherwise. They know it, and just because the truth is not what you like, it doesn’t make it not truth.
Again, most customers who return are not scammers, nor are they buying without thinking. That has been my experience, and I am a seller just like you.
An Amazon spokesperson commented in a recent news story, that they are advising some buyers that their returns pattern is not normal, but was careful to state that no buyer had their account closed because of too many returns.
I noted on a listing I bought from this gem. “This item, based on your returns pattern, is unlikely to be returned”.
Well that is something we already know. Our return pattern is basically null as we might have returned one item in the last 3 years. Now if Amazon says “This item has a high return rate.”, well that is something we would like to know and would investigate why before we made a purchase.
Now, if it is a customer who returns 50% of the time, Amazon could be saying “This item, based on your returns pattern, has a 50% chance of you keeping it”.