Still spreading:
https: //sellercentral.amazon.com/seller-forums/discussions/t/a1e11363-556e-4c98-a8af-f5c5c2fdcddc
Sigh.
Still spreading:
https: //sellercentral.amazon.com/seller-forums/discussions/t/a1e11363-556e-4c98-a8af-f5c5c2fdcddc
Sigh.
And still, Mods keep repeating the same brainless copy-paste info on every single case, instead of thinking âhey, could this be a tech issue?â
Apparently, itâs only going to get worse before it gets better:
https: //sellercentral.amazon.com/seller-forums/discussions/t/1bfb5e9a-ad1a-489e-9f5d-0d761cd9532d
HELPFUL SELLER:
SAD OP:
AMAZON FORUM MODERATORS:
That particular user - whose NSFE Posting history over the last 7 months or so (link, first-known post) will bear up these assertions to even the Most Casual Of Observers, I feel sure - is not only very knowledgeable, but has also spent a good deal of time trying to help others over there.
Methinks I smell a seasoned and savvy forum veteran in another guise; I havenât conducted a deeper dive to see if I can identify who it might be, because s/he has long-since convinced me that theyâre entirely on the up-and-up.
Verified ⌠Capital One Visa bi-weekly deposit executed with no issues.
What are the chances of Amazon trying to force Mastercard into kowtowing to the same kind of agreement it extracted from Visa in 2022 in that long-running global conglomerate dispute, and that what weâre seeing now is collateral damage stemming from yet another instance of the same?
I am reminded of the change mentioned last month:
The Editorial Team has been busy in the days since our friend @GGX opened this thread: The years-extant SHC page âBank account and credit card information for your seller accountâ @ https: //sellercentral.amazon.com/help/hub/reference/19791 has been retitled âBank account and credit or debit card information for your seller account.â The equally-vintaged page âHow to update my credit card information?â @ https: //sellercentral.amazon.com/help/hub/reference/202131360 has been retitled âUpdateâŚ
There have appeared an increasing number of mentions, in the last few days over on the NSFE, that substituting a Visa debit card for the Charge Method Manager Snafu has sufficed to restore access, such as here:
More and more cases, and mods still copy-pasting the âcharge method handbookâ without giving importance at all to the issueâŚ
https://sellercentral.amazon.com/seller-forums/discussions/t/f3bc999e-72bb-4d4c-82ad-54f899de620f
This is whenâon the OSFEâI (taking a cue from seeing @oneida_books do it first, several times) would create an âomnibusâ topic, with links to all relevant threads and tagging (helpful) mods, saying something like:
Hi mods, can you please review these Seller situations with their disbursements? There appears to be an Amazon glitch in processing disbursements for Sellers when the card on file is a MasterCard.
- This is happening to US-based accounts in good standing, with no previous disbursement problems.
- The cards are all valid, unexpired credit cards, with no issues and otherwise chargeable.
- It is affecting only MasterCards, issued by many different banks.
- The remedy appears to be changing to a Visa credit or debit card.
To be clear, the âproblemâ cards are all MasterCard, all valid, not expired, and have zero issues other than being MasterCard. The Sellers affected are all in good standing, with no prior card-related disbursement problems.
(Insert links to threads.)
(Insert helpful mod tags.)
This is whenâon the OSFEâI (taking a cue from seeing @oneida_books do it first, several times) would create an âomnibusâ topic, with links to all relevant threads and tagging (helpful) mods, saying something like:
âŚ
Put that in your pipe, Katie, and smoke it `til you choke.
Verified ⌠Capital One Visa bi-weekly deposit executed with no issues.
What are the chances of Amazon trying to force Mastercard into kowtowing to the same kind of agreement it extracted from Visa in 2022 in that long-running global conglomerate dispute, and that what weâre seeing now is collateral damage stemming from yet another instance of the same?
âŚ
More and more cases, and mods still copy-pasting the âcharge method handbookâ without giving importance at all to the issueâŚ
CR just posted this to the NSFE less than an hour ago (added emphasis mine):
âŚ
I wanted to follow up here to see if you were able to get your card back up and going here.
From what I reviewed, it was being blocked by your bank, and we did not have any additional information on why that was taking place.
In looking into your account, it appears you are now all set. Please do let me know if that is not the case.
Iâll hang tight here for your reply.
âŚ
Revealing, methinks, on more than a singular front.
Apparently, Amazon finally decided to acknowledge the situation as an âissueâ and is working on itâŚafter one week of sellers flooding the forum reporting itâŚ
https://sellercentral.amazon.com/seller-forums/discussions/t/8a8e2db4-4aca-4c32-b115-c9872ae8e3a0
Iâve always found the fact that they block access to your seller account for an invalid charge method to be insane. Withholding payment is one thing, but not allowing you access to change your listings (or even say, put your account into vacation mode if youâre FBM) is a little bit ridiculous. Imagine a situation where a seller is locked out for a week while waiting for a new card to arrive.
Amazon finally decided to acknowledge the situation as an âissueâ
Well, SS did. To one Seller.
No mod announcement that I saw.
Seller_KwNSJUPsNL18j
In reply to: Seller_QfOMEdO86I18mâs post
7 hours agoI just got off the phone with Seller Support. This is a known issue and they are working to resolve it. It may have already resolved as I now have access to my seller account again.
Correct. Maybe a scripted umbrella answer for when thereâs a seller tells them âmany othersâ have the same issueâŚ
Well, letâs wait and see if some mod decides to appear and offer some clarification.
âŚwhile orders keep coming in, and then marked as late, due to the inability of said seller to fulfill them. Itâs simply stupid.
I donât have this issue as FBA (even there, if you have a customer service request⌠NOPE), but yeah, itâs a little ridiculous theyâll let FBM orders pile up while not giving the seller enough access to fulfill said orders.
Iâm in Canada and have been using the same bank account (not a credit or debit card) for my bi-weekly payments from Amazon since the launch of Amazon Handmade. I should have received a disbursement today, instead, I received the e-mail:
"Dear Selling Partner,
Your scheduled payment of xyz USD has been cancelled because your payment method on file is invalid. Funds will not be transferred to you until you provide a valid charge method.
Why is this happening?
For billing and security purposes, we require that you maintain a valid charge method on file. For more information, please refer to our payment and charge method policy [here]
How do I resolve this?
To resume payments on your account, it is first necessary to update your charge method. Please follow the instructions to update your credit card. After you update your charge method, a payment will be initiated on your next scheduled settlement date.
What happens if I do not update my charge method?
All payments will be suspended until your charge method information has been updated, and you may have restricted access to Seller Central and other selling tools until your charge method has been updated.
Have your payments been suspended in error?
If you believe that the charge method information you have entered is correct and that you have received this message in error, please contact your financial institution for information regarding the problem with verification.
Thank you for selling on Amazon.
Amazon Services"
Well, my husband works for the bank where I have my account, so I know for sure that my information is correct!
Theyâre saying the credit/debit card you have on file is invalid, not the bank account information.
I noticed that after reading a second/third/fourth⌠time and realising that I also do not have access to my account and the only clickable link leads to my credit card on file (Capital One). Off to read the links provided links here (thanks @Dogtamer) to see if changing the credit card helped othersâŚ
Yeah⌠they completely lock you out if your card is invalid.
The reason for this being that the most important thing Amazon cares about is being able to charge you if your seller account runs into the red.