Hello
I already have my account back since yesterday.
I didn’t get a new Visa credit card, because my bank said the same thing would happen.
I already had an open case with Amazon, where the answer was always the same, to wait 24-48 hours and I would get my account back.
What really helped me and resolved the problem was opening a case on the Amazon forums and whoever was following me in that case on the forum forwarded my problem and a case was opened internally, where my situation was analyzed correctly. In this new case, the same error was displayed: incorrect billing address or zip code, but I sent a proof that the address was OK. This person who analyzed the new case did things well, of course I had to wait, and yesterday I already had the account back, without any intervention on my side.
So from what I deduced, I live in Portugal, the validation mechanisms are different from those in America, I think that in Europe they don’t ask for validation of the billing address, in other words, Amazon tries to validate the cards and arrives here at the bank and gives error. That’s why the response from Amazon customer support was always the same.
For my situation, I follow another opened case, in amazon forum, that helped me to understand indeed which was the issue and to confirm that the issue wasn’t on my side:
https://sellercentral.amazon.com/seller-forums/discussions/t/9885c966-c48a-4d23-9f7b-c4a1cf840c9a?mons_redirect=stck_reroute
I appreciate all the help you gave me to resolve my problem, unfortunately, as the response to the first ticket opened on Amazon was not at all the best. What actually helped me was the second ticket that was opened by the right person, and forwarded internally.
Thank you SAS, I’ll continue reading what’s going on here.
Thanks
Lúcia