Chargeback held against me even though item delivered Any recourse?

Dogtamer · February 10, 2024, 9:33pm

There are actually more than one, beginning w/ the “S-3.3 A-to-z Guarantee, A-to-z Claims Process, and Chargebacks if the Elected Country is the United States.” clause of the ASBSA - but the ‘primary’ policy page on this is the SHC’s “Chargebacks” page @ https: //sellercentral.amazon.com/help/hub/reference/48781, quoted below (bolded & italicized emphasis mine; n.b. that the Amazon Pay Program-specific SHC page linked in the “Note” appears to have been deprecated):

Chargebacks

A chargeback, also known as a charge dispute, occurs when a cardholder contacts their bank to dispute the charge for an order placed on Amazon. A chargeback can be filed for a variety of reasons, ranging from non-receipt of the product to unauthorized use of the credit card.

Note: If you are an Amazon Pay seller, please use the information on Handling chargebacks page instead.

As outlined in our Amazon Services Business Solutions Agreement:

You are responsible for chargebacks filed against your account for service-related reasons, such as non-receipt of the product.

Amazon is responsible for any payment-related fraud chargebacks, such as stolen credit cards or other payment fraud attempts.

To prevent chargeback claims, follow these best practices:

Use the shipping address provided to you by Amazon. You are liable for any disputes filed for orders you send to a different shipping address.

Use a shipping method with a valid tracking number.

Use delivery confirmation (signature required) for high value merchandise.

Keep a record of the date the order was shipped, the shipping method used, and any available tracking information for at least 6 months after the order date.

Were I to face our friend @amzin’s unfortunate situation, that’s the peg upon which I’d hang my hat.

On a related note, I would say that there’s good information to be found on this subject from sources which our friend @papy linked in these two now-closed SAS threads from last fall, as well in other related SAS threads which are linked therein: