All my November returns that are buyer faulted I am now being charged for return shipping. I can’t open Safe-T-Claims because as these are buyer faulted I tried to get original shipping back and the idiots can’t read.
Any ideas on who to contact?
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Well that’s a little infuriating.
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I had two of these happen as well. I opened a case and support is demanding I screenshot all transactions regarding each order to prove the double charge.
This is including an order that I won a safe-t on. That the safe-t team said I should not have been charged return shipping costs in the first place.
The sad things is, all the return shipping label purchases from November are missing from my transaction history now, like they had been purged.
Something ain’t right.
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OK, I’ve gone through most of these transactions and see several issues but some are valid. Sorry for the long post. All of the adjustments for these show a January 19 date (and they are not labeled as adjustments but rather labeled as return shipping label costs like a normal return label would be). So that is what you all should be checking for.
I do remember there was a period in time of like a month or month and a half (I think I even posted on here about this) where it seemed like our returns suddenly went from like 95% Refund at First Scan and 5% where we would manually need to refund when the return arrived back…to like the opposite. This was November or December. It seemed all of a sudden none of our returns were RFS and were we having to manually refund all of our returns.
I checked our account and it doesn’t seem like the transaction history shows any return labels charged us to from like November 8 to December 12 or so…like literally not one was charged to our account and we had plenty of returns over that timeframe. This coincides with when they were not seemingly doing any RFS. I even went back to our disbursement reports for those dates (that come with your disbursement every 2 weeks) and we were indeed not charged for the return label fees in those transaction historys, either. I wanted to make sure they didn’t just scrub the return label purchases from those dates now (and they didn’t…because otherwise it would show in the disbursement history that return labels were indeed charged to us in November). So, in other words, some of these backcharges are indeed valid.
As mentioned by Wade, there were a few of these that did RFS for a seller faulted return reason (meaning you had to file a Safe T claim). We filed a Safe T claim and were indeed given the return label fee back. However, upon checking disbursement fee transactions, we were given that return label fee back in the Safe T claim even though we had not actually been charged for the return label at the time the Safe T claim was granted. In other words, if you filed a Safe T claim and were given the return label fee back…you probably will find you shouldn’t have been awarded the return label fee because you actually hadn’t yet been charged for it by Amazon. Obviously, they had some glitches causing this issue in November and December.
Now, that being said…I see 2 classes of charges that definitely are erroneous in these January 19 charges.
1-RFS on buyer faulted returns. RFS on buyer faulted return reasons always automatically deduct the prepaid return label cost from the refund (that is, unless you sell in a free returns category…clothes, etc). When the few RFS went through during that time period, it still was correctly deducting the return label cost from the buyer’s refund. Thus, Amazon should not be charging us now for those because they already were correctly deducted from the buyer’s refund when the RFS happened.
2-The biggest issue I see is refunds due to the RFS not working where you had to manually refund your buyer. On a non-RFS order, when you go to manually refund a buyer who opened a buyer faulted return, Amazon obviously gives you the option to deduct the return label cost from the buyer’s refund (which we always do). Thus, again, Amazon should not be charging us for these return labels because they were correctly already deducted from the buyer’s refund amount.
We had about 113 return labels charged to our account January 19…I’d say half are valid because Amazon never charged us for the return label fee at the time the item was sent back (or they wrongfully refunded in a Safe T claim for that label cost even though they had not yet charged for the return label cost). However, again, though…that also means half of these 113 are not valid.
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So to sum up…the valid backcharges are probably on any return that was initiated as a seller faulted return (even if you got the return label fee back on a Safe T claim).
However, that means that probably any return initiated originally for a buyer faulted return was wrongfully debited from your account for any returns basically mailed from like the first week of November until the 2nd week of December.
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The reply I just received on this is absurdly bad. God, these people are lazy…
After reviewing your case with our internal team, we have determined that this issue is related to the shipping carrier’s handling of the return labels. To resolve the duplicate charges for these return shipping labels, you will need to file a claim directly with the carrier.
Since these returns were most likely shipped via UPS, we recommend you contact the UPS Preferred Claims Team at 1-800-711-5914 and provide them with the relevant details about the duplicate charges. Please do not file claims through an alternative UPS phone number or on the UPS website, as the Preferred Claims Team is specifically equipped to handle Merchant Fulfilled Network (MFN) shipment issues.
If your returns were shipped through Amazon Shipping instead, please visit the “Support & Claims” section on the Amazon Shipping FAQ page to file your claim there.
I made it a point to call out their stupidity, since 1) They used USPS, not UPS, meaning the twit didn’t even look at the case and 2) Amazon Support already verified, in writing, that I should never have been charged again for these.
I genuinely hate this generation of seller support.
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Wth, can they not even see that detail, or are they just too lazy to check?!
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DingDingDing!
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Its laziness and stupidity combined.
The new email I got in the last ten minutes is telling me to open a claim with Amazon Shipping over USPS labels.
You know, the shipping that involves Amazon vans and drivers. For USPS charges. That I don’t use or have an account under…
They think those are the exact same thing.
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We also have a case pending for this situation for about $350 total (all USPS labels).
They came back a few days after we opened it asking for the return tracking numbers for all the ones we had this issue on….and also asking us for screenshots of all 66 transactions showing we deducted the return label cost from the refund already.
I told them no….you guys already have access to all of this information in your records and I am not doing all of that pointless work for them when they already have them.
I am kind of surprised that seemingly no one else has posted about this on the NSFE…..I bet most people don’t know they got double charged.
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I meant to update this when I got the correspondence from “Support” but its been a deadzone in that case ever since aside from their “just wait longer” emailed “updates”:
Hello from Amazon Selling Partner Support,
We have been investigating the duplicate charges for return shipping labels on orders A and B that occurred on January 19, 2026.
Our internal team has been reviewing this billing issue through an open ticket. The ticket is currently assigned and being actively worked on to determine why you were charged again for these return labels after the original charges in November 2025. For order B specifically, we have confirmed that the Safe-T team granted your reimbursement request and credited $5.15 to your account for the return label costs, so the duplicate charge should not have occurred.
We will contact you as soon as we receive an update from our internal team regarding the resolution of these duplicate charges. We are committed to ensuring this billing discrepancy is properly investigated and resolved.
We appreciate your patience as we work to address this matter.
That was back on February 20th. At this point it would just be refreshing if they told the truth and said “we’re keeping the double charge. Go pound sand.”
Thank you for selling with Amazon,
Ed
Amazon.com Seller Support
That was back on February 20th. At this point it would be refreshing if they just told the truth and said “we’re going to keep this double charge. Go pound sand.”
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Why am I completely not suprised.
This would be grounds for a class action lawsuit if it wasn’t against the TOS
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Same…..case has been open since January 22 and I keep getting emails once a week that they are still looking into it. Just got the email below a day or two ago.
Hello from Amazon Selling Partner Support
I’m following up on your concern regarding the 66 return label fees totaling $322.05 that were charged on January 19, 2026. Please, allow me to extend a sincere apology for the time that is taking for us to resolve your case. Our internal technical team is still actively investigating your case and conducting a deep dive into your concern. We have escalated this matter to ensure it receives the appropriate attention and priority.
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While it doesn’t address the nuts and bolts of why Shipping Adjustments occur in the first place, KJ just posted an admission that Amazon is apparently involving an outside agency in reviewing these claims - which could go some ways in explaining why the decision-making process is interminably slow:
To be fair, I’m not particularly surprised to see this admission, so I’ve only one remaining question:
Is the external entity composed of a cadre of Amabots on Mars?
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I get the impression these might be two different issues. I’d figure shipping adjustment disputes probably go to a different group than our situations where we shouldn’t have been charged for the shipment at all.
i get the impression that I’ll wait 4 months and then just blame us and say too bad.
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I am! Not that it’s happening–probably court-ordered–but that they said it out loud.
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Oh, look, more easily disputed LIES…
Hello from Amazon Selling Partner Support,
This is in follow up to the previous email you had sent regarding retroactive charges for return shipping labels on two orders purchased and paid for in November 2025: Order
After further investigation our internal team has completed our investigation into the duplicate charges for return shipping labels on orders A and B that appeared on January 19, 2026.
After thorough review by our internal team, we have determined that you were not double-charged for these return shipping labels.
When you filed your Safe-T claim for order B, you had only been charged for the outbound shipping at that time, but the return shipping charge had not yet been posted to your account. The Safe-T team proactively reimbursed you $5.15 for the return label before that charge appeared, which is why you later saw the return shipping charge on January 19, 2026. This charge represents the original return shipping cost, not a duplicate charge.
The same applies to order A.
The charges that appeared on January 19, 2026 were the original return shipping charges being posted to your account, not duplicate charges for labels you had already paid for in November.
We understand this timing may have been confusing, and we appreciate your patience as we worked with our internal team to clarify the transaction history for these orders.
1 Like