Seems over the past month amazon did an update. Most of our Parent-Child relationships are gone.
The parent item is gone and the children orphaned.
The NSFE is filled with issues like this. As usual Amazon will expect us to fix a few hundred listings that they broke.
No issue here but we only do package quantity variations.
Thanks for the heads up.
We are having some child variations(color) orphaned which is then causing us to lose the buy box(we are the only seller) on that orphaned item only. This problem is happening intermittently.
@Amazonbiz1 but your parents are not deleted? So you just ask for a re-merge?
How do you fix orphans when the parent is poof?
I am afraid to mess with these orphan children because we got hit with a nasty variation violation on a simple color variation which is 100% legitimate. The category was randomly changed by Amazon on one child which may have caused such a serious hit to our account health. I opened a support case and after months they removed the violation but never told me what caused it. I am now allowing one of the orphaned children to stay that way because of the issue with the last color variation which got us in hot water. The only problem now is this orphan listing(1 color out of 7) doesn’t have buy box eligibility off and on now for some reason and it definitely effects sales even though we are the only seller.
Bingo.
Once amazon screws something up they take no responsibility but tend to screw you if you try to correct it.
I have parent child variations going back to seller desktop that have gotten all screwed up by Amazon, When I tried to fix them it created more problems.
It just sometimes is not worth it to bang your head against some bag buggers wall.
Just curious, are you guys the brand owner of the listings or the one who originally listed them on Amazon for sale? I ask because I have seen this before when the “owner” of the listings does a delete feed, deleting the parent listing in question and orphaning all the child listings in the process. If you aren’t the brand owner, then you can’t assign the child listings to a new parent and are stuck.
We kept running into this with a clothing brand that we used to carry. They had a large catalog with tons of prints in a bunch of different styles and struggled to manage their all listings. They kept accidentally deleting the parent listings all the time, and we would have to bug them to get them fixed because the sales would take a nosedive when this happened. It became so much of a headache that we just decided to stop carrying their products.
Originally listed them for sale. One of the products someone other than the brand owner (who is no longer a seller on Amazon) claimed ownership of the brand. So now no corrections can be made.
Despite all the evidence I have produced and the brand owner trying to get control (they are wholesale only) Amazon don’t care.