When a customer has buyers remorse on a non returnable item, and they complain ‘item is expired’. Though expiry is 1 year out. It has happened a few times, and now in account health, it says that it’s a repeatable offense. Then my orders completely tank. (2 orders today, and it’s 6 pm. Normally 30) …

[image] Chimanimani: fYI, he pays big bucks for premium help, and if they can not fix - no one can Oh no, I believe they would fix this. They have fixed plenty for us which is the reason why we still have it. We also keep very detailed records of what lot is shipped where, when… WITH PICTU…

Buyers are afraid they won’t be able to return for free if they don’t criticize the product, so they will say stuff like “defective” and it’s insane. When it comes to Expirations, I removed the expiration variable from my listings. I just hope Amazon Does FIFO and the turnovers keep happening. Wor…

[image] ASV_Vites: FBA sellers manage this by assigning a different sku within the ASIN and manage it that way with the inventory. I do this but my volume is not as extensive as @ASV_Vites . It allows me to track and manage what is in FBA, I can discount older product if the newer product is…

[image] Becca: expiry is 1 year out. I don’t know the product but I just wanted to chime in and say if it was a year supply of a product 1 a day 365 pills this would also apply. “At the time of check-in at Amazon fulfillment center, all products must have a remaining shelf life that allows s…

[image] ASV_Vites: “Opt in” program for returnless refunds for categories that Amazon doesn’t allow returns in. This gets my vote. I am getting a few of these: [image] ASV_Vites: unnecessary NEGATIVE reviews. For problem FBM orders, I send free replacements ( after very politely askin…

This shelf life figure may need updating for successive shipments to be accurate, another reason to use dated SKU’s. As manufacturer, @ASV_Vites can control dating consistency. I cannot, I source from a manufacturer and the remaining shelf life can vary with each production date. @Becca I would c…

Very good point on the policy… Something that is (a year’s supply for example when it comes to servings), already has 455 days against it on day 1 per the policy. That’s an FBA thing, not something a customer would know or report (FBM). Algorithm fun only but it is logical when it’s doing what it…

If we get an expired complaint it shows in " Product Condition Customer Complaints " We submit an invoice showing that it’s new and they take the complaint away.

[image] ASV_Vites: That’s an FBA thing, not something a customer would know I agree, just pointing it out. You never know if someone was a FBA RA seller of pills though.

[image] primetime: can vary with each production date To clarify: The mfr dating windows are consistent, it is the relation of the production date to my wholesale order dates that causes variance.

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Complaints that item is expired. But expires in 1 year

Account Health

papy September 30, 2023, 8:49pm 26

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